Customer Operations Specialist

4 weeks ago

Hyderabad, India Kovalty Technologies Full time

Company Description We envision a world where technology empowers businesses to reach their full potential. By harnessing our expertise and innovative mindset, we strive to become a trusted partner for organizations navigating the complexities of the digital age. At Kovalty Technologies, we transform ideas into market-ready solutions through our comprehensive technology expertise, end-to-end product management, and dedicated customer success services. Role Description The Customer Operations Specialist will be responsible for ensuring smooth day-to-day operations by addressing client and customer requests, managing documentation, and coordinating across teams to resolve issues effectively. This role requires strong communication, organizational skills, and a customer-focused approach to deliver high-quality support and operational efficiency. Location: Visakhapatnam Experience Range: 1-4 Years Work Timings: Rotating Shifts Job Type: Work from Office Key Responsibilities - Respond to client and customer inquiries through phone, email, and internal systems. - Coordinate with internal teams and external stakeholders to resolve operational or service-related issues. - Manage and maintain accurate operational and client documentation. - Update account information, prepare reports, and ensure timely communication of status updates. - Process incoming and outgoing communications, including mail and email correspondence. - Handle client escalations, high-priority requests, and vendor-related issues within defined SLAs. - Support cross-functional teams to streamline processes and improve service delivery. Required Skills & Competencies - Strong verbal and written communication skills with a customer-first mindset. - Proficiency in MS Office Suite (Outlook, Excel, Word) and familiarity with CRM or support systems. - Excellent organizational skills and keen attention to detail. - Strong time management skills with the ability to prioritize and multitask effectively. - Analytical and problem-solving abilities. - Ability to work independently as well as collaboratively in a team environment. - Flexibility to perform in a fast-paced and dynamic setting. - Ethical conduct and professional integrity. Qualifications - 1–4 years of experience in operations support, client support, or administrative functions. - Experience working with US based clients is a plus.

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