Manager - Sales Services

4 weeks ago

Bengaluru India MANN+HUMMEL Full time

Job Description Job Description Main Tasks - Team Leadership & Development - - Lead and develop a team supporting pricing administration for global Sales teams. - - Lead, mentor, and develop a high-performing sales support team. - Set clear performance goals and conduct regular reviews. - Foster a culture of accountability, continuous improvement, and customer-centricity. Sales Operations Support - - Identify and implement opportunities to streamline pricing-related processes. - Ensure timely and accurate processing of sales requests and transactions. - Build a roadmap to expand the scope of services toward more value-added support (e.g., pricing analytics, etc.) - Ensure compliance with pricing policies and data accuracy across systems. - Collaborate with cross-functional teams (Product, Marketing, Sales, Finance, Operations) to understand business challenges and provide solutions. Process Improvement & Reporting - - Identify and implement process enhancements to improve efficiency and reduce processing timelines. - Drive continuous improvement initiatives using Lean or similar methodologies. - Monitor KPIs and generate reports to support sales forecasting and performance tracking. - Leverage tools and technologies to automate routine tasks and improve data quality. - Be Proactive in identifying potential issues/concerns or threats and implement controls to sustain operations. Stakeholder Collaboration - - Build strong partnerships with Sales, Finance and Customer Service teams to ensure seamless execution of end-to-end sales processes. - Collaborate with Sales, Finance, and IT to explore digital tools and automation. - Act as a strategic advisor to sales leadership, providing insights and support to drive operational efficiency. - Facilitate cross-functional alignment on priorities, timelines, and service-level expectations to enhance customer experience and internal coordination. - Lead initiatives to improve communication flow, resolve escalations, and ensure consistent support across regions and business units. - Represent the Sales Support function in planning meetings, performance reviews, and process improvement workshops. Your Profile - Bachelor's degree in engineering, Business Administration, Sales, or related field (MBA preferred). - 15+ years of experience in sales operations or support, with 10+ years in a leadership role. - Strong understanding of Master Data and Pricing - Strong operational leadership experience in a shared services or commercial support environment with eexperience in global or multi-regional environments. - Strong understanding of CRM systems (e.g., Salesforce) and ERP platforms e.g. SAP, and sales analytics. - Proven ability to manage cross-functional teams and drive results in a fast-paced environment. - Proficiency in Excel, Power BI, or other data visualization tools. - Experience with pricing tools (e.g., SAP, Salesforce CPQ, PriceFX) is a plus. - Proven track record in process improvement, service design, or digital transformation. - Excellent stakeholder management skills, especially with Sales, Finance, and IT. - Analytical mindset with a passion for service excellence. - Experience working in an agile and fast-paced environment. - Familiarity with Lean or Six Sigma methodologies.

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