Senior Manager, Software Engineering

Job Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place Agentforce is the future of AI, and you are the future of Salesforce. The Industry Solutions team provides the industry demo assets that empower Solution Engineers around the globe to deliver compelling, best practice industry demos with minimal demo prep time. We are collaborators, partnering deeply with our stakeholders and expertly project managing and creating demo assets to ensure delivery of a high quality product that SEs can rely on. Role Description We are looking for a Senior Manager to lead one of our growing teams of Industry Developers responsible for building and maintaining our new Golden Demo Orgs (GDOs) and our Industry Demo Orgs (IDOs) for our core Salesforce products. The Manager will be responsible for day-to-day operations of the team; mentoring and developing the group; helping up-level the team in their industry and fostering a community of collaboration & innovation. The Manager will pave the way for the team's success by partnering with our Industry Product Owner and Demo Strategy teams to build relationships with industry stakeholders across Product and Solutions with the goals of clearly defining an industry strategy, securing their support and committing resources to accelerate our projects. Key Responsibilities Talent Development - Attract, recruit, interview and hire top talent; create a warm bench of high quality candidates - Document and maintain onboarding program to ensure successful ramp of new hires. - Perform employee reviews and evaluations, provide frequent feedback and have courageous conversations with team members to address challenges early on. Acknowledge strengths and areas of improvement, and offer guidance on how they can enhance their skills and performance. - Elevate, empower and motivate team to be top performers and drive their careers to the fullest potential. - Foster an environment that rewards collaboration, sharing, innovation and continuous improvement. - Recognize and reward achievements. Celebrate employees accomplishments (promotions, anniversaries, awards, etc.) and recognize their contributions publicly. - Encourage autonomy and responsibility. Delegate meaningful tasks and projects to employees, giving them the opportunity to take ownership and demonstrate their abilities. Provide support where needed, while allowing them to make decisions and learn from their experiences - Create a supportive and inclusive work environment where employees feel valued, heard, and encouraged to share ideas and take initiative. Encourage collaboration and provide opportunities for cross-functional teamwork and learning. - Engage in open and transparent discussion about employees career aspirations and long-term goals. Provide guidance on potential career paths within the organization and help them create a development plan to reach milestones. - Demonstrate leadership qualities and behaviors that inspire and motivate the team. Show enthusiasm, passion and a commitment to ongoing growth and learning. Be accessible, approachable and supportive. Operational Excellence - Lead, manage and develop a team of Solution Developers, providing guidance, mentoring and coaching to ensure individual and team success - Oversee Solution Developers as they deliver high quality, reliable and on time industry demo assets - Set clear performance expectations and goals through (V2MOM/Dashboards), provide the necessary resources to support them in achieving these goals and then hold team accountable for delivering against them - Work with and coach team members to overcome obstacles that hinder progress and to prioritize work appropriately. - Work with other Demos teams across the Solutions Center of Excellence to continuously improve the demo release process, calendar, programs, tools and templates to scale best practices and drive productivity across the team. Vision & Alignment - Collaboratively define team vision & values and keep team focused on top priorities. - Cultivate relationships and partner with Salesforce industry leaders (Solution Engineering, Product Management, etc) to gain commitment and support for demo projects; - Meet regularly with Industry Product Owner, Demo Strategy teams and industry leaders to understand priorities, challenge & gaps, and ensure industry demo roadmaps are aligned to top priority needs. - Partner with Solutions Center of Excellence and Demos leaders to identify and execute on opportunities to work more efficiently and better serve our SE customers. - Support the Industry Product Owner and Demo Strategy teams with content for executive presentations to leadership summarizing team's performance and impact on SE success as well as providing technical recommendations and guidance to support the aligned industry strategies - Be an evangelist for the Demos teams, educating industry leaders and driving communication campaigns to raise awareness & adoption of industry assets. Requirements - Prior experience administering Salesforce using the force.com platform. - Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences. - Strong project management skills - Comfortable working in a complex environment where resource requests outnumber resource availability - Possess a growth mindset where learning is an every moment thing, failure is an opportunity to grow, and maintaining a level-head and positive attitude is a well-honed discipline. - Be a self-starter who takes initiative without waiting for direction - Be able to successfully manage a remote, global team. - Outstanding interpersonal & communication skills - Possess strong analytic capabilities and be well organized - Be proficient using Google slides, sheets, Slack and comfortable with Salesforce.com Reporting Preferred Requirements - Prior team management experience; strong leadership skills with proven track record of successfully managing and developing high-performing teams. - Prior experience as an industry demo architect or developing industry solutions and strategy - Salesforce Certifications - Certified Administrator, Certified Advanced Administrator and Certified Platform App Builder. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.