Vice President

Company Overview Join us on our mission to elevate customer experiences for people around the world As a member of the Everise family you will be part of a global experience company that believes in being people-first celebrating diversity and incubating innovation Our dedication to our purpose and people is being recognized by our employees and the industry Our 4 6 5 rating on Glassdoor and our shiny growing wall of Best Place to Work awards is a testament to our investment in our culture Through the power of diversity we celebrate all cultures for their uniqueness and strengths With 13 centers around the world and a robust work at home program we believe great things happen when we work with people who think differently from us Find a job you ll love today The Vice President - AI Solutioning will spearhead the design development and commercialization of AI-driven solutions for the contact center business This senior leadership role requires a proven track record in outsourcing and digital transformation with deep expertise in AI GenAI technologies and their application in large-scale customer experience CX environments The VP will serve as a client-facing executive leader shaping solution strategies developing pricing and commercial models and driving adoption of emerging technologies to transform operations and unlock long-term value for clients Key Responsibilities Solution Leadership Define and own the AI GenAI solutioning strategy for the digital transformation portfolio across the contact center value chain recruitment training agent assist quality analytics workforce management and customer engagement via voice and non-voice channels Support cross-functional teams to conceptualize and deliver scalable AI-native solutions aligned with client objectives and business outcomes Client Engagement Consulting Serve as a trusted advisor to C-Suite and senior client stakeholders articulating AI transformation opportunities and positioning differentiated value Deliver high-impact client presentations workshops and solution pitches with strong storytelling and business case justification ommercial Pricing Strategy Design pricing models and commercial structures for AI GenAI solutions licensing subscription consumption-based outcome-based Partner with sales and finance teams to shape competitive yet profitable go-to- market strategies Innovation Emerging Tech Track evaluate and integrate emerging AI GenAI capabilities LLMs agentic AI voice AI automation knowledge mining into the solution suite Build partnerships with AI vendors startups and technology providers to enhance solution depth and speed to market Transformation Leadership Collaborate with operations IT and transformation teams to ensure seamless deployment and adoption of AI solutions Drive measurable impact on cost optimization agent productivity compliance customer satisfaction and revenue enablement Qualifications Experience Education Bachelor s or Master s degree in Technology Business or related field MBA preferred Experience 15 years of overall experience with a strong background in outsourcing BPO or customer experience industry Demonstrated success in client-facing roles engaging senior stakeholders in the US region Mandatory experience in AI GenAI solutioning and applying emerging technologies in large-scale transformation programs Expertise in commercials and pricing models deal shaping financial modeling business case creation Proven track record in building and presenting executive-level solution proposals with measurable outcomes Skills Attributes Exceptional executive presence and presentation skills Strong understanding of contact center operations digital CX technologies and transformation levers Ability to balance innovation vision with practical execution Collaborative leader able to inspire cross-functional teams and manage complex solutioning cycles Success Metrics Revenue growth from AI GenAI solutions Client satisfaction and retention through successful transformation engagements Scalable repeatable AI solutions deployed across multiple client accounts Strong partnerships and ecosystem alliances delivering differentiated value Positioning This role is designed for a strategic leader who can sit across technology business and client consulting making AI real and actionable for enterprise-scale CX organizations If you ve got the skills to succeed and the motivation to make it happen we look forward to hearing from you