Business Analyst

At FreightFox, we’re reimagining how India’s manufacturing enterprises move freight — with data, intelligence, and technology at the core. We’re seeking a Business Analyst who thrives at the intersection of operations, analytics, and technology to turn complex logistics challenges into smart, scalable solutions. As a Business Analyst, you will act as the analytical engine of the business — translating data into insight, identifying process gaps, and enabling technology teams with structured, validated business requirements. You’ll collaborate with multiple functions — operations, product, engineering, and customers — to drive continuous improvement and digital transformation. This role is perfect for someone who enjoys solving problems with data, understands supply chain and manufacturing workflows, and is eager to contribute to the growth journey of a startup. Key Responsibilities 1. Business Understanding & Process Mapping - Partner with stakeholders to understand core operational processes, dependencies, and bottlenecks. - Map and document “As-Is” and “To-Be” workflows across logistics, SCM, and manufacturing functions. - Identify automation and digitization opportunities that can enhance speed, visibility, and accuracy. 2. Data Analysis & Insight Generation - Gather, clean, and analyze datasets from multiple systems to identify trends, inefficiencies, and performance drivers. - Build and maintain BI dashboards (Power BI / Tableau) and reports to track KPIs across operations, customer delivery, and cost optimization. - Present insights that guide business decisions — from process redesign to product enhancements. 3. Requirement Gathering & Solution Design - Work with cross-functional teams to define business needs and translate them into clear, structured requirements for development. - Draft BRDs, FRDs, and user stories that reflect measurable outcomes. - Collaborate with product and tech teams during UAT and deployment to ensure solutions align with expectations. - Design and Deliver Solutions to customers with strong support and lead Change Management with Customer Support Teams at the customer's end. 4. ERP & System Enablement - Support ERP or related platform implementations by aligning configurations with process logic. - Validate data accuracy, process flows, and system usability through real-time testing and feedback loops. 5. Performance Measurement & Continuous Improvement - Monitor post-implementation performance and adoption. - Recommend data-backed improvements to drive ROI, efficiency, and customer satisfaction. Qualifications - Bachelor’s or Master’s degree in Engineering, Business, Information Systems, or related discipline. - 1–5 years of experience as a Business Analyst / Data Analyst / Process Analyst, preferably in logistics, manufacturing, or supply chain. - Proven track record of working in startup or fast-paced environments. - Experience in ERP implementation or process automation projects is a strong advantage. Skills & Competencies - Deep understanding of logistics, SCM, or manufacturing workflows. - Strong proficiency in Excel (advanced), Power BI, or Tableau. - Hands-on experience with data modeling, KPIs, and performance dashboards. - Familiarity with ERP, WMS, CRM, or similar systems. - Excellent requirement documentation, process mapping, and analytical skills. - Knowledge of Agile collaboration tools (Jira, Confluence) preferred. - Strong business acumen with the ability to connect data to decision-making. - Self-driven, curious, and comfortable navigating ambiguity. Traits We Value - Analytical & Curious: You question the status quo and use data to find better ways. - Detail-Oriented: You love structured problem-solving and crisp documentation. - Collaborative: You work seamlessly across business and tech teams. - Outcome-Focused: You translate insights into measurable impact. - Adaptable: You thrive in a dynamic, startup ecosystem. - Customer-First: You think of value creation before deliverables. What You’ll Get - A front-row seat in a high-growth startup shaping India’s logistics transformation. - Opportunities to build analytical frameworks and influence key business decisions. - A collaborative environment with leaders who value innovation and ownership. - Competitive compensation and ESOPs for long-term contributors. - The freedom to create meaningful change — from data to decision. About FreightFox At FreightFox, we’re on a mission to make industrial logistics smarter, faster, and transparent. We empower manufacturing enterprises with real-time visibility, intelligent data insights, and tech-enabled freight solutions that redefine efficiency and customer satisfaction. If you’re passionate about data, operations, and digital transformation — and want to see your work directly impact how India moves — this is your place to be.