Associate Process Excellence Lead
6 days ago
Job Description Roles and Responsibilities : Process Generation and Maintenance: - Develop and document new operational processes in alignment with organisational needs. - Maintain existing processes, ensuring they are up-to-date and compliant with industry standards. - Regularly review and update process documentation to reflect changes in business requirements or operational practices. - Find creative ways to use and embed Generative AI in process creation, upkeep and in the process itself. Process Development: - Identify opportunities for process improvements and optimisation. - Collaborate with cross-functional teams to design and implement process enhancements. - Ensure that all process developments are thoroughly tested and validated before deployment. Process Governance: - Establish and enforce governance frameworks for operational processes. - Monitor process compliance and performance metrics to ensure adherence to established standards. - Conduct regular audits and reviews to identify areas for improvement and ensure continuous process improvement. Engagement with Business Representatives: - Act as a liaison between the Process Excellence team and business representatives. - Facilitate workshops and meetings to gather requirements, provide updates, and address concerns related to operational processes. - Foster strong relationships with stakeholders to ensure alignment and collaboration on process initiatives. Incident, Service Request, Problem, Change, and CMDB Management: - Oversee the lifecycle of incidents, service requests, problems, changes, and CMDB entries. - Ensure that these processes are integrated, efficient, and support the overall operational objectives of the organisation. - Provide guidance and support to operational teams in the execution of these processes. Qualifications: - Minimum of 3 years of experience in process management or a similar role. - Strong understanding of ITIL principles and best practices. - Proven experience in developing and governing operational processes. - Excellent communication and interpersonal skills. - ServiceNow experience is a strong plus. - Jira and Confluence experience is a plus. - Using any Generative AI at a work setting is a plus. - Ability to work collaboratively in a team environment. - Strong analytical and problem-solving skills. - Proficiency in process management tools and software. Preferred Qualifications: - ITIL Foundation certification. - Experience with ServiceNow or similar IT Service Management (ITSM) tools. - Knowledge of Lean Six Sigma methodologies.
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Process Excellence Associate
2 weeks ago
Bengaluru, Karnataka, India Supertails Full time ₹ 2,50,000 - ₹ 7,50,000 per yearLocation:BangaloreExperience:1–2 yearsEmployment Type:Full-timeAbout the RoleWe are seeking a detail-oriented and drivenProcess Excellence Associateto join our team. This role will play a key part in strengtheningclinic operations and process implementation, with a focus on improving efficiency, standardization, and scalability across functions. The ideal...
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Process Excellence Lead
5 days ago
Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description:We are looking for a Process Excellence Lead who will be responsible for leading and managing process improvement projects across the support org. The person in this role will work with business units to identify opportunities for improvement, implement process changes, and track and report on results.The ideal candidate will have experience...
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Lead - Process Excellence
3 days ago
Bengaluru, Karnataka, India True Blue HR Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout the CompanyOur Cliente is a leader having a diverse portfolio for products for the Aerospace and Defence sector. They have built up a solid reputation with future ready approach and expertise in product cusomisation for specific requirements.About the JobThe Lead (Process Excellence) is responsible for ensuring that an organization's processes,...
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Associate Process Excellence Lead
6 days ago
Bengaluru, India Brighttier Inc Full timeJob Description Roles and Responsibilities: We are seeking a meticulous and proactive Process Excellence Specialist to join our dynamic team. As a key member of the Process Excellence team, you will be responsible for the generation, maintenance, development, and governance of all operational processes. This includes, but is not limited to, Incident, Service...
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Process Excellence Lead
2 weeks ago
Bengaluru, Karnataka, India Lider Consultancy Services Full time ₹ 8,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesDrive operational excellence across GCC functionsLead Lean, Six Sigma, or digital transformation initiativesAnalyze processes and identify continuous improvement and transformation opportunitiesEvaluate end-to-end processes for automation, digitization, or reengineeringDevelop business cases with financial impact analysisDesign and...
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Process Excellence Lead
4 weeks ago
Bengaluru, India Nasugroup Full timePosition Overview :We are seeking a highly skilled Process Excellence Lead to drive the design and standardization of enterprise-wide business processes. This role will be responsible for defining design principles, establishing process standards, and ensuring compliance with governance frameworks. The individual will lead global process design at the L4...
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HR Associate
7 days ago
Bengaluru, Karnataka, India MoSahay Associate Full time ₹ 1,80,000 - ₹ 3,00,000 per yearDesignation - HR AssociateLocation - ChennaiEducation - Bcom or BMSExperience - Atleast one year of experience in HR domain and accountant ** Key Responsibilities:** * Assist in end-to-end recruitment process — sourcing, screening, scheduling interviews, and onboarding * Maintain employee records, attendance, and leave management * Handle payroll inputs...
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Quality and Process Excellence Lead
2 weeks ago
Bengaluru, Karnataka, India Wipro Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob DescriptionJob Title: Quality and Process Excellence Lead - L1Req Id: 48185City:State/Province:Posting Start Date: 6/16/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our...
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Process Excellence
7 days ago
Bengaluru, Karnataka, India Node Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per yearResponsibilities:* Drive operational excellence through process improvement initiatives* Ensure compliance with regulatory standards* Lead product helpdesk operations for business excellence
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Bengaluru, Karnataka, India Offload Process Private Limited Full timeDesignation**:Voice Process Associate (International Process)** **Responsibilities and Duties** - Screen calls and routing them to the appropriate individual. - Giving timely and professional responses to clients and customers. - Build rapport, listen, clarify and manage the conversational flow - Manage upset customers, conflicts and challenging...
