Oxford ELLT Academic Operations Coordinator

Job Description Oxford ELLT Academic Operations Coordinator Location: Remote/India Type of contract: Permanent, Full Time Starting date: ASAP Salary: Competitive Who we are: Oxford International Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work Job Overview Language Testing has become a cornerstone department for the Oxford International Digital Institute, and with continued growth our operational and academic capacity needs to increase. This role will oversee the daily tasks required to ensure high-quality delivery to both students and partners, while forming part of the development group to continue our drive to improve both test engagement and usage. Main Duties and Responsibilities Academic Administration - Work across the academic support inbox and respond to emails on a daily basis from candidates helping them with academic based queries. - Investigate cases of suspected malpractice during the speaking test. - Investigate cases of AI detection / plagiarism in written tests. - Complete ID checks on exams to verify candidate authenticity using TrustID reports to help support investigations. - Investigate all suspected cases of attempted cheating in the exam helping to support the wider team with outcomes that can be communicated directly to candidates. - Work with members of the Operations and Student Support team to help resolve issues and queries from candidates. Other - Contribute to the academic running of the ELLT including responding to all academic issues from examiners, and candidates. - Operate as a flexible team member and provide a high level of customer service to students and staff connected with OIDI. - To contribute to the overall ethos, work and aims of OIDI. - Carry out any other duties that may reasonably be required by the manager. Person Specification Statutory requirements - Eligibility to live and work in India Qualifications - Educated to degree level - Should hold certified TEFL qualification (CELTA / TESOL or above) - Good numeracy and literacy skills - Competence in Microsoft Office and other IT applications Experience and knowledge - Must have solid CEFR knowledge - Demonstrated experience conducting assessments for Cambridge, IELTS or similar - Familiar with online platforms used for teaching and/or testing - Extensive EFL teaching experience, including proven experience preparing learners for exams such as IELTS, Cambridge, or equivalent. - Experience with video conferencing programmes such as Zoom - Experience with educational platforms (Desirable) - HR/Recruitment Experience (Desirable) - EAP/EFL Content Writing Experience (Desirable) Skills and abilities - Excellent oral and written communication skills in English - Able to build rapport and credibility quickly - Strong IT skills with a sound knowledge of Microsoft Office, especially excel - Excellent organisational skills with the ability to organise and prioritise a varied workload - Proven ability to work to deadlines and work under pressure - An excellent eye for detail and the ability to work accurately and efficiently - Understanding of learning management systems such as Moodle (Desirable) - Experience of Microsoft Teams (Desirable) Personal qualities - Adopts a highly professional and mature approach to work, recognising the need to maintain confidentiality with sensitive data - A can-do attitude - Desire to work collaboratively and contribute to team success - Innovative and solution-focused - Adopts a collaborative approach to working - Acts with integrity at all times This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision. Oxford International is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. This role involves working with children and is exempt from the Rehabilitation of Offenders Act 1974. Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.