Manager - DSMG

Job Description Handle collections for the assigned area and achieve collection targets on various parameters like resolution,flows, credit cost and roll rates (depending on the bucket) - Ensure that the NPA's are kept within assigned budget and active efforts are made to minimize it. - Increase the fee income / revenue and develop initiatives to control and reduce the amount of vendor payouts - Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers. - Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters - Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT - Build relationships with key clients to ensure timely collections are madeand monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting - Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force - Allocate work to the field executivesand ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA. - Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts - Ensure compliance to all Audit / Regulatory bodies as well as policies and procedures ofthe company.