Customer Care Executive

7 days ago


Cannanore KL IN Satirth Bussiness Solutions Full time

Key Responsibilities Multilingual Support Handle inbound and outbound customer inquiries efficiently via phone email and chat A key requirement is providing fluent and professional support in the Hindi language Problem Resolution Diagnose and resolve customer issues complaints and requests with speed accuracy and a customer-first attitude Product Knowledge Maintain expert-level knowledge of our products and services to provide accurate information and effective troubleshooting Documentation Accurately document all customer interactions feedback and resolutions in our CRM system Escalation Identify and escalate priority issues to the appropriate internal teams e g Technical Support Management when necessary Quality Assurance Strive for first-call resolution and contribute to consistently high customer satisfaction CSAT scores Qualifications Language Fluency Mandatory fluency in the Hindi language both spoken and written is required Experience 1 years of experience in a customer service Fresher Soft Skills High level of patience empathy and ability to remain calm and professional under pressure Education Any degree SALARY Best in industry Job Type Full-time Work Location In person


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