Team Lead

2 weeks ago

Pune, India Etraveli Group Full time

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day, we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2600 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, and Poland. About the role: The Customer Care - Schedule Change department at ETG is dedicated to enhancing the customer experience through ongoing efforts to implement improvements and drive positive change. We're seeking a dynamic Team Leader to guide and inspire our dedicated team. The ideal candidate possesses strong leadership skills, a problem-solving mindset, and the ability to drive team performance. If you're passionate about fostering growth and collaboration in a fast-paced environment, join us in shaping the future. Duties & Responsibilities: ● Team development responsibilities, support team members in their daily tasks ● Deliver training on the job, discuss & set personal targets with each team member ● Monitor team: their behavior towards customers & colleagues, their problems or ideas ● Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude ● Discuss the team’s performance (quality of their services, mistakes, productivity) with the Assistant Manager and work on improvements whenever necessary ● Organize & run regular team meetings and one-on-ones to groom team members ● Assess received feedback from clients/colleagues ● Prepare & discuss performance /report performance of day/week and special issues - quality wise with the Manager ● Discuss or escalate daily issues and report the day's Summary to the Manager ● Ensure the team’s effective functioning ● Manage team members’ daily schedules and ensure assigned tasks are completed ● Supervise attendance and ensure time adherence by all team members ● Monitor Calls & Delegate cases as appropriate ● Coach and mentor team members to grow in their role 2-3 years of experience in team handling in the respective travel Requirements - Excellent communication skills - Minimum 2 years of team handling experience in a contact center - Well aware of the Key performance indicators and the calculations related to it - Windows, MS Office, Google Applications (expert) - Fluent in English - any additional language will be considered a plus - Team player - Preferred: GDS Experience (Amadeus, Sabre & Galileo) - Qualification: Graduation or master’s degree in Tourism, Business Administration, or a relative field - Documents (Experience Letter) from the past two companies, HSC and Degree marksheet is mandatory #LI-YK1

  • DevOps - Team Lead-DevOps-Engineering

    1 week ago

    Pune, Maharashtra, India EXL Talent Acquisition Team Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Overseeing the DevOps team and ensuring the efficient and seamless integration of development and operations processes. This role involves managing CI/CD pipelines, automating processes, and fostering collaboration between development and IT teams.

  • Team Lead

    2 weeks ago

    Pune, India Worxpertise Group Full time

    Title: Team Lead - B2BLocation: Pune (On-site)Department: Business Development / Inside SalesExperience: 3-5 YearsQualification: Graduate / PostgraduateRole Overview:The Team Lead B2B will be responsible for leading a team of tele-executives to identify and engage target banking and financial institutions, promote solution offerings, and drive business...

  • Team Lead

    3 days ago

    Pune, Maharashtra, India One97 Communications Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Company DescriptionOne97 Communications Ltd. is India's leading mobile-internet company offering digital goods and services to mobile consumers under the Paytm brand. The company provides mobile advertising, marketing, and payment solutions for merchants. One97 is backed by top investors including SAIF Partners, Intel Capital, SAP Ventures, and Silicon...

  • Team Lead

    2 weeks ago

    Pune, Maharashtra, India Tech Mahindra Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title - Team Lead - IHT Recruiter.Department - TA.Location - Yerwada, PuneRole Summary:As the Team Lead for Internal Hiring (Bulk & BPO Hiring), you will oversee and drive high volume recruitment activities within Tech Mahindra. You will lead a team of recruiters, co-ordinate with operations, ensure hiring targets are met and build efficient processes to...

  • Team Lead

    3 days ago

    Pune, Maharashtra, India Highrise Solutions LLP Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Job Title: Team Lead US Healthcare RecruiterLocation: PunePosition Type: Full-TimeAbout Us:[Your Company Name] is a leading healthcare staffing firm that specializes in connecting top healthcare professionals with healthcare organizations across the United States. We are seeking a dynamic and experienced Team Lead US Healthcare Recruiter to...

  • Team Lead

    1 day ago

    Pune, Maharashtra, India ADA Tech Solutions Full time ₹ 2,50,000 - ₹ 12,00,000 per year

    Hiring Team Lead – Loan Sales with 3+ yrs loan sales exp & 1–4 yrs team handling. Drive loan acquisition, lead team performance & achieve sales targets. Required Candidate profile3+ yrs in loan sales, 1–4 yrs as TL, strong leadership & client acquisition skills. Age 25–35 yrs, target-driven, result-oriented. Freshers not eligible.

  • Team Lead

    3 days ago

    Pune, Maharashtra, India Duncan & Ross Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: TEAM LEAD - BIM ARCHITECTUREJob Location: PuneExperience: 5+ yearsQualification: Bachelors degree in architecture.Skills: Revit and its addins/plugins, AutoCAD, Navisworks, Bluebeam, etcWe are looking for a proactive and technically sound BIM Team Lead to manage complex projects and guide a skilled team of architects and engineers. This role...

  • Team Lead

    2 weeks ago

    Pune, Maharashtra, India Milkbasket Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionMilkbasket is India's first and largest micro-delivery service for groceries and daily essentials, starting with fresh milk delivery in 2015 in Gurgaon. Today, we deliver 5000+ daily essential products to customers in over 20 prominent Indian cities including Delhi, Bangalore, Noida, Chennai, and more. Our service is characterized by...

  • Team Lead

    2 weeks ago

    Pune, Maharashtra, India 2coms Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    SUMMARY Title: Team Lead Inbound Voice Process (Customer Support)Location: Mumbai/Pune Shift: US Shift (Fixed) We are looking for an experienced professional to join as Team Lead for Inbound Voice Process Customer Support.Key Responsibilities: Manage and lead a team of 15+ customer support executives. Monitor performance, ensure SLA adherence, and...

  • Team Lead

    2 weeks ago

    Pune, Maharashtra, India Paytm Full time ₹ 10,00,000 - ₹ 30,00,000 per year

    Sales-Team Lead - PuneAbout Us Paytm is India's leading mobile payments and financial services platform. As the pioneer of mobile QR payments, we empower millions of merchants and consumers to transact digitally. Our mission is to bring half a billion Indians into the mainstream economy using innovative technology. About the team: EDC &...