Analyst- Network Operations- Hyderabad

Job Description Summary Position Summary Analyst Network Operations - Deloitte Support Services India Private Limited Work you'll do You will be responsible to performs technical analysis of issues and outages as they occur across Deloitte's Core IT Systems. This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. The Service Reliability Center (SRC) Analyst is responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. This job role requires the individual to support during the US business hours. The SRC analyst may also perform basic system administration tasks such as network/system troubleshooting and executing various scripts. The position requires existing knowledge and experience combined with demonstrated excellence in taking ownership of problems, leading technical discussions, transferring knowledge and innovation. Roles and Responsibilities: - Responsible for proactively monitoring and handling problems related to Routers and switches in Deloitte Network - Troubleshoot circuits with local exchange and long-distance carriers. - Escalate calls to vendor/principal whenever required. - Troubleshooting and monitoring the LAN connectivity of the entire Deloitte network - Troubleshooting basic network issues on-site and escalating problems to the higher level of support, when required - Responsible for maintaining technical and operational documentation and training materials for installation and configuration activities. - Monitor the network traffic and troubleshoot the networks in case of problems. - Responsible for monitoring and configuring changes in the network to ensure the best possible application performance for the end-users. - Monitor & resolve issues of WAN links for issues including Latency and Packet loss. - Hands on experience in supporting & resolving Enterprise Cloud Networking related incidents/events - Knowledge of Cloud service providers and their offerings - Experience in ITSM modules including ServiceNow. - Manage and troubleshoot the complex BGP and OSPF networks. - Monitoring and troubleshooting of Core OSPF configuration over multiple network types - Manage VLANs, Trunks, Ether channels, and implement VTP, STP on the catalyst, and Nexus switches - Configuring Catalyst port security and Spanning tree security on 2900, 6500 series Cisco switches - Excellent communication skills, both written and verbal, are essential for coordinating efforts and providing updates during major incidents - Support multiple technical teams in 24 x 7 operational environments with high uptime requirement supporting during US Business hours - Help reduce the team's average MTTR - Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provide inputs for Root Cause Analysis - Strong analytical and problem-solving skills to assess incidents, identify root causes, and develop effective solutions - Highly Motivated, self-starter who has a very strong desire to learn Data Analytics: - Collect and interpret data. Identify patterns and trends in data sets. - Generate reports (including ad hoc reports), charts and visual presentations. Present data to team member and senior management. Tools Knowledge: Experience in tools including SolarWinds, Thousand Eyes, NetQoS and ServiceNow Education: Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). Years of Experience: 1-3 Relevant Experience: Directly related experience including working knowledge in Technology Operations, and Incident/Major Incident or Problem Management. Technical Skills: - Strong knowledge of networking concepts including Switching and Routing - Experience in Cisco Enterprise Networking (Routing & Switching). - Good understanding of dynamic routing protocols (OSPF, BGP) and the concepts of IPv6, Multicast, STP, VPC & TCP/IP, MPLS, VPLS, DNS, DHCP, AD, Cloud, Internet, MPLS, VPLS, E-LAN - Excellent communication skills and vendor management skills - Proactive and detail-oriented mindset, with a focus on continuous improvement and delivering high-quality results. Certifications Preferred - CCNA Core Competencies - Prior experience in Systems and Network Tools Monitoring - Strong communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders - Proactive and detail-oriented mindset, with a focus on continuous improvement and delivering high-quality results - Excellent communication skills and vendor management skills - Good understanding of networking concepts, L1 - L7 protocols Work Location Hyderabad How you'll grow At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities-including exposure to leaders, sponsors, coaches, and challenging assignments-to help accelerate their careers along the way. No two people team in exactly the same way. So, we provide a range of resources Including live classrooms, team-based learning, and eLearning. DU: The Leadership Center In India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte's culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate Individuals by recognizing their uniqueness and offering them the flexibility to make dally choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverage's our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to Inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financiallyand live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 316942