Support Engineer

3 weeks ago

Bengaluru India Infinite Computer Solutions Full time

Job Description Job Description - The candidate should have good communication skills. - The candidate should not have any MTI - The candidate should have the technical acumen for L1 support Engineer. - Identify and diagnose issues and problems. - Categorize and record reported queries and provide solutions. - Support problem identification. - Advise users on an appropriate course of action. - Monitor issues from start to resolution. - Serve as the first point of contact for customers seeking technical assistance over the phone or email - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record events and problems and their resolution in logs - Follow-up and update customer status and information - Pass on any feedback or suggestions by customers to the appropriate internal team - Identify and suggest possible improvements on procedures Qualifications Bachelor/Graduation Range Of Year Experience-Min Year 1 Range Of Year Experience-Max Year 2

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