Guest Service Associate Housekeeping Hiexhydtc

4 days ago


India IHG Hotels & Resorts Full time

Job Category Hotel-Housekeeping Key Responsibilities Guest Room Public Area Maintenance Clean and service guest rooms according to established standards and procedures Ensure all assigned rooms are fully stocked with required amenities linen and supplies Report any maintenance issues or damage to the Supervisor immediately Maintain cleanliness in corridors lift lobbies and service areas Handle guest laundry or special cleaning requests courteously and efficiently Guest Experience Greet guests politely when encountered in corridors or public areas Respond promptly and courteously to guest requests or complaints and inform the Supervisor when necessary Ensure guest privacy and safety at all times while entering occupied rooms Operational Standards Adhere to IHG Way of Clean standards for hygiene and disinfection Follow all hotel SOPs brand standards and cleaning checklists accurately Ensure proper usage maintenance and storage of cleaning equipment and chemicals Participate actively in departmental briefings and training sessions Support energy-saving and sustainability initiatives as part of IHG s True Hospitality for Good commitment Teamwork Communication Coordinate effectively with the Front Office for room status updates Assist colleagues and contribute to maintaining a positive cooperative team environment Report lost and found items as per hotel procedures Qualifications Experience Minimum 10th 12th standard or Diploma in Hotel Management preferred Prior housekeeping experience in a hotel environment IHG experience preferred Basic communication skills in English Knowledge of cleaning techniques tools and safety standards Positive attitude attention to detail and a passion for cleanliness and guest satisfaction



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