Recovery Agent- Delhi

5 days ago

Delhi, India Omnia Information Pvt Ltd(WIOM)-RA Full time

Assets Recovery Officer Assets Recovery Executive Position Assets Recovery Officer Department Collections Recovery Asset Management Location Insert Location Reports To Manager - Assets Recovery Head of Collections Role Overview The Assets Recovery Officer is responsible for tracing securing and recovering financed or leased assets from delinquent defaulting or absconding customers The role ensures adherence to legal regulatory and company guidelines while minimizing loss and maximizing recovery value Key Responsibilities 1 Asset Tracing Verification Trace and identify the location of financed assets vehicles machinery equipment property etc Conduct site visits to verify asset condition and availability Use skip-tracing tools field intel and third-party agencies to locate missing assets 2 Recovery Operations Implement recovery strategies for repossession of secured assets Coordinate with field agents repossession teams and authorized vendors Execute voluntary surrender or repossession of assets following legal compliance and company SOPs Ensure safe non-coercive and compliant recovery practices 3 Customer Engagement Negotiation Contact customers to negotiate repayment settlement or voluntary surrender of assets Provide clarity on dues repossession implications and available options Maintain professional and courteous communication 4 Legal Coordination Work closely with the legal team to initiate legal notices arbitration SARFAESI actions if applicable or civil criminal proceedings Support documentation evidence collection and case filing for legal recovery 5 Asset Management Ensure proper inventorying valuation inspection and storage of recovered assets Coordinate with valuation agencies and auction partners Support sale or disposal of recovered assets to maximize recovery value 6 Reporting Compliance Maintain accurate records of field visits customer interactions and recovery actions Prepare daily weekly reports on recovery status and asset movement Adhere to regulatory norms e g RBI MCA guidelines and company policies Skills Competencies Strong knowledge of secured lending and asset-backed recovery Good negotiation and communication skills Field operations experience Understanding of repossession laws and compliance norms Ability to work with agencies and handle difficult situations Strong documentation and reporting abilities Basic technical knowledge of vehicles machinery is a plus Education Experience Education Graduate in any field specialization in finance or law preferred Experience 1-6 years in assets recovery vehicle repossession secured collections or field recovery Experience in banks NBFCs vehicle finance equipment leasing or asset-management companies preferred Key KPIs Number value of assets recovered TAT for recovery operations Cost-to-recovery ratio Compliance adherence score Auction realization value Reduction in delinquency NPA exposure

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