Business Analyst

Job Description Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : Salesforce Lightning Web Components Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary As a Business Analyst, you will play a key role in analyzing business processes, designing system solutions, and aligning technology with strategic goals. You will collaborate with stakeholders across teams to gather requirements, assess current operations, and define future-state solutions that support the transformation towards the legacy CRM to new CRM platform.Your day-to-day responsibilities will involve interpreting business needs, translating them into functional and technical specifications, and ensuring seamless integration between business processes and technology platforms. Roles & Responsibilities - Act as a Subject Matter Expert (SME) in business analysis and CRM transformation. - Lead and collaborate with cross-functional teams to drive performance and decision-making. - Own team-level decisions and contribute to strategic discussions across multiple teams. - Facilitate workshops and stakeholder meetings to gather requirements and feedback. - Develop and maintain documentation for business processes, functional designs, and system specifications. - Serve as the liaison between functional teams and technical delivery experts (TDEs), ensuring accurate interpretation and implementation of functional designs. - Design and validate functional solutions that enhance business processes and support CRM operations. - Collaborate with Product Owners (POs) and stakeholders to prioritize solutions and manage expectations. - Translate functional requirements into actionable technical solutions. - Define acceptance criteria for user stories and support testing teams with boundary test cases. - Assist in data transformation activities, including creation and updates of required datasets. - Ensure functional solutions align with business strategies and address identified challenges. - Participate in validation sessions to confirm solution alignment with contractual specifications. - Conduct business model and process analysis to identify optimization opportunities. - Translate customer requirements into specifications for technology solutions. - Conduct industry research and trend analysis to inform solution design. - Prepare and deliver presentations and reports to communicate findings and recommendations. - Identify and mitigate risks that may impact project delivery. - Create and review data quality reports with business teams. Professional & Technical Skills - Proficiency in Salesforce, Data migration, Integration, and Life Sciences projects. - Strong analytical and problem-solving skills. - Experience in business process modeling and documentation. - Effective communication with both technical and non-technical stakeholders. - Familiarity with project management methodologies and tools. Additional Information - Total 7-8 years of experience with Minimum 5 years in Salesforce Lightning Web Components and Salesforce Development. - This position is based at our Bengaluru office. - 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.