Manager, Account Management, Na Avs

DESCRIPTION About Amazon com Amazon com strives to be Earth s most customer-centric company where people can find and discover virtually anything they want to buy online By giving customers more of what they want - low prices vast selection and convenience - Amazon com continues to grow and evolve as a world-class e-commerce platform Amazon s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company s DNA The world s brightest technology minds come to Amazon com to research and develop technology that improves the lives of shoppers and sellers around the world About the Role Team Manager Account Management North America NA Work Timings 3pm-12am IST As a Manager Account Management as part of Amazon Vendor Services AVS NA Team of Retail Business Services you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS North America vendors AVS team is looking for a bright customer centric driven and creative people leader to join our team The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners vendors on Amazon ensuring Selling Partner satisfaction with the program through a high level of service and operational standards In this role you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection merchandising and operational improvement opportunities You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor s business with Amazon Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers vendors on Amazon The candidate thrives in an ambiguous environment where they must develop implement and iterate data processes mechanisms and guardrails to improve the customer experience Further the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team They have a passion for people leadership and are at their best when they re building developing and managing high-performing teams Your team will utilize a wide range of skills and work across major functional areas such as site merchandising buying inventory management finance operations and online marketing to drive the performance of strategic vendor partners at Amazon In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors You will lead the team to conceive create and analyze a wide range of marketing and site merchandising efforts to include marketing campaigns to grow the vendor s traffic brand awareness customer conversion and revenue on Amazon Also you will look into strategic and operational aspects of their business with Amazon root cause analysis of issues and opportunities affecting the vendor s business Key job responsibilities Responsibilities Include Lead a team of Account Managers prioritizing strategic initiatives and provide escalation support as needed Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers Identify action and or provide advice on how to improve business input metrics that drive growth and improve end customer experience in collaboration with other Amazon programs and teams Manage end to end goal setting for team to align with organizational goals Build relationships with Selling Partners across the portfolio proactively build joint business plan action items and act as a point of escalation for issues questions and concerns Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment Contributes to and leads strategic plans and documents for the organization Leads recruiting and hiring efforts across direct team and broader organization Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends Establish improvement plans and mange expectations with Account Managers as appropriate BASIC QUALIFICATIONS - 6 years of digital advertising and client facing roles with a focus on data analysis experience - Bachelor s degree - Experience analyzing data and best practices to assess performance drivers - Experience influencing internal and external stakeholders - Experience with sales CRM tools such as Salesforce or similar software PREFERRED QUALIFICATIONS - 2 years of mentoring leading and coaching experience Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner