Technical Associate

5 days ago

Hyderabad, India Genpact Full time

Job Description Inviting applications for the role of Technical Associate - AD/Exchange/Group Policy Responsibilities 1.Maintain user, group, Application, and computer accounts via active directory (creation, modification, modification of permissions, and deactivation). 2.Creation and administration of email accounts via Microsoft's Exchange Online. 3.Management of exchange servers and accounts. 4.Applying the appropriate Microsoft office licenses to accounts. 5.Manage group policy objects in active directory in sync with group policy object owners. 6.Performed cross-platform audits of active directory objects and user permissions as required. 7.Creation of incident tickets when there is an issue which needs investigation. 8.Monitoring queues for incidents or requests that require resolution. 9.Remote resolution of incidents (when appropriate). 10.Fulfilment of requests on as needed basis. 11.Ticket lifecycle management, including but not limited to documenting work notes, attaching relevant knowledge and documenting incident resolution. Qualifications we seek in you - Bachelor's degree in Computer Science, Information Technology, or equivalent experience. Preferred Qualifications/ Skills .AD/Exchange/Group Policy - - - - - -

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