IT Support Senior Engineer

6 days ago

Chennai Guindy, India Jobted IN C2 Full time

Overview: - Perform customer support to clients via telephone, chat, email support or self-service tickets. - Provide Level 1 triage and resolutions such as password resets and Active Directory account unlock for reported incidents and requests. - Provide support on RSA & Multi Factor Authentication based issues - Perform customer callbacks as required. - Providing Apple, Windows, and Chromebook device support over the phone. - Providing Application support on both IOS & Android Devices - Assisting with troubleshooting issues using remote management software And Citrix Virtual Desktop Instances. - Using specific tools to diagnose issues, and make recommendations for resolution Responsibilities: - Adaptability & Commitment to Business Excellence: Ability to learn new technology quickly and ability to work in a team environment. - Good understanding of the application/system, basic understanding of project artifacts. - Implementation and Deployment: execution as per relevant artifacts and performing corrective maintenance. - Software Processes: Understanding the workflow model followed in the project and ability to map the work scope against the same. - Domain Knowledge: Basic understanding of networking technology is a must. - Customer Relationship Management: communication with clients or customers throughout all stages of a project. Requirements: - Bachelor's degree in any field is mandatory. - MSc/BE/Masters in IT/Computer Science is desired - Work experience of 0-5 years - Adaptability and experience working in multi-channel delivery projects - Intermediate level of proficiency in O365, Azuure

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