Laptop Refurb Service Engineer Level 2

Job Description Work with business laptops (Dell/HP/Lenovo) and occasional desktops/convertibles. Diagnose complex faults and perform board-level and module repairs. Fit OEM FRUs, validate performance, and document all steps. Enjoy micro soldering, schematic reading, firmware/BIOS work, and detailed documentation. Role Summary Own advanced diagnostics and repairs for business laptops. Perform chip-level and motherboard repairs, source and fit OEM parts. Run validation and benchmarking; provide clean handoffs to asset fleet. Comfort with micro-soldering, hot-air, schematics, firmware/BIOS, and strong documentation. Key Responsibilities - Triage & intake: Visual inspection, POST, firmware/UEFI checks, baseline OS/hardware health. - Advanced diagnostics: Multimeter, thermal camera/logging, power analyzer, vendor diagnostic suites. - Chip-level motherboard repair: Component-level diagnostics and repairs (BGA reflow, SMD replacements, micro-soldering, connector/flex repair). - FRU replacements: System-board swaps, battery, SSD, RAM, keyboard, hinge, fan replacements; ensure thermal module matching. - Software/firmware tasks: Reflash/update BIOS/firmware, program service tag/embedded keys, clean OS image + drivers, Windows activation/licensing. - Testing & validation: Run benchmarks (Geekbench, Cinebench, PCMark, Speedometer), thermal throttling loops, SSD throughput, Wi-Fi battery tests. - Documentation & traceability: Maintain detailed repair logs including symptoms, tests, part numbers, labor steps, test results, root cause analysis, and photos. - Inventory & procurement liaison: Raise accurate BOMs, validate FRU part numbers, flag long lead parts, coordinate with procurement/vendor channels. - Quality & process improvement: Propose and implement test scripts, QA checklists, process changes to increase first-time-fix and reduce TAT. - Client & internal support: Provide technical support to ops/procurement/QA; explain repair decisions to stakeholders. - Mentoring & training: Train/mentor L1 technicians; participate in internal training sessions. - Safety & compliance: Enforce ESD mats, battery handling protocols, safe soldering practices, proper disposal/recycling. Nice-to-have / Differentiators - Experience scaling refurb programs or remanufacturing environments. - Familiarity with OEM FRU catalogs, part number mapping, supplier networks in India. - Battery endurance testing protocols and Notebookcheck-style battery workflows. - Warranty/RMA processing and supplier escalations. - Root-cause analysis and post-repair RCA notes. - Understanding hardware impact on on-device AI/NPU features. KPIs / Success Metrics - First-time-fix rate for Level 2 scope (%) - Mean time to repair (MTTR) and average TAT per ticket - Post-repair QA pass rate (%) - Parts cost vs BOM estimate variance (%) - Repeat failure/warranty return rate (%) - Documentation completeness & ticket closure quality Tools, Equipment & Software - Hardware: Hot-air rework station, soldering iron, microscope/loupe, multimeter, bench power supply, thermal camera, ESD mats, battery testers, USB-C PD analyzer. - Software: Vendor diagnostic suites (Dell/HP/Lenovo), imaging tools (Windows PE, MDT), benchmarking tools (Geekbench, Cinebench, PCMark, Speedometer), SSD health utilities, ticketing/asset management tools. About Company: Swish Club is India's first All-In-One Platform for Device Rental and free enterprise-grade security & compliance software for corporate devices. As a pioneer Device-as-a-Service (DaaS) platform, Swish Club manages the entire lifecycle of devices from sourcing, configuration, administration, security, to safe returns and upgrades. This helps Enterprise Finance teams optimize their balance sheets and divert capital to the core business, while allowing Enterprise IT teams to confidently and securely manage devices. Swish Club partners with over 125+ enterprises, enabling employees to choose their preferred laptops and smartphones from leading manufacturers such as Apple, Google, Samsung, HP, Dell, and Lenovo.