Manager - Dsmg - Recovery Pool - 1171+ Dpd - Jaipur - Vaishali Nagar (2nd Floor) - J-grades

2 weeks ago

Jaipur Rajasthan, India TATA CAPITAL Full time

Degree Level Bachelor s Degree Key Responsibilities Manage a portfolio of accounts that are 1171 days past due DPD and beyond Prioritise accounts set recovery strategies settlement negotiating payment plans repossession legal actions Conduct customer contact via phone email field visits as required for recovery Coordinate with the legal recovery team for litigation asset seizure repossessions skip tracing for absconding customers or hidden assets Engage external agencies collection vendors legal firms for outsourced recovery actions and ensure performance SLA compliance Maintain clear documentation of all recovery efforts - communication logs settlement approvals legal case status account write-offs Prepare regular reports e g monthly quarterly on recovery performance e g recovery on 1171 DPD pool reduction in NPA pool TAT for closure and present insights for process improvement Analyse delinquency trends root causes and recommend improvements to reduce future severe delinquencies for example via credit risk insights monitoring upstream buckets Ensure compliance with relevant regulatory guidelines e g RBI norms data privacy repossession laws and internal policies Collaborate with other teams Credit Risk Operations Legal Field Team to ensure end-to-end recovery workflow is efficient and effective Qualifications Skills Bachelor s degree in Finance Business Administration Commerce or related field preferred Minimum 3-5 years of experience in collections or recovery preferably handling high delinquency or write-off pools 1000 DPD in NBFC Banks Strong negotiation persuasion and customer-interaction skills - yet with firmness required for tough recovery scenarios Knowledge of legal recovery procedures repossession asset tracing skip tracing litigation management is a plus Good working knowledge of MS Office collection management systems CMS MIS reporting Ability to work under pressure in a target-driven environment and to manage multiple accounts simultaneously Analytical mindset - able to interpret data spot trends in the delinquency pool and proactively manage risk Excellent organisational and documentation skills Willingness to travel for field visits repossessions or court legal actions if required Ethical conduct and maintaining confidentiality is paramount Key Performance Indicators KPIs Recovery rate of outstanding recovered from the 1171 DPD pool Number and of accounts closed via settlement legal resolution Reduction in NPA pool size hard bucket over defined period Turnaround Time TAT for closure of cases in high DPD bucket Compliance and procedural adherence - audits documentation vendor agency performance What You ll Get Opportunity Exposure to the toughest delinquency segment - this offers high visibility and impact on overall credit risk and business health Opportunity to build up best practices in hard-recovery legal coordination and asset tracing Growth path into senior recovery roles collections leadership given performance Competitive salary and incentives tied to recovery performance

  • (Apply in 3 Minutes) Manager

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