Lead Assistant Manager

4 weeks ago

Noida India EXL IT service management Full time

Job Description Skill Set / Job Spec Key Responsibility Areas including preferred Skills and Experience - Possess hands on experience in managing end to end Employe Lifecycle Management process which includes but not limited to Onboarding, Payroll Input, Benefit Admin, HR Analytics and Reporting, Policy Management - Nurture a positive working environment - Oversee and manage a performance appraisal system that drives high performance of the Team - Report to Manager and provide decision support through HR metrics - Ensure legal compliance throughouthuman resource management - Ensure that the Process Metrics are met always and stays Green - Act as the 2^nd Level of Escalation to resolve process issues - Partner with hiring managers, finance business partners and the staffing team on talent acquisition, workforce planning and requisition management - Should be able to manage a team and coach them continuously to achieve business goal - Able to help team in resolving their queries as and when needed - Is required to possess deep knowledge of the all the activities, workflow, expectations of all end clients - To ensure timely and accurate delivery of daily, monthly, and periodic processing of client requirements - Should establish systems and processes to ensure highest quality levels of performance is achieved on a day-to day basis. - To ensure proper documentation of workflow of all activities related to all the clients. - To interact with a client on day-to day basis responding to their requirements at a short notice by re-aligning priorities. - Should be able to understand & anticipate Client's business needs, concerns & issues, and be able to proactively resolve the same. - Constantly look for opportunities to improve the client processing and provide value addition to client by exceeding expectations. - To create systems and checks for internal compliance policies and guidelines and ensures maintenance of clear and precise records per the requirements. - Encourages & demonstrates respect for others in a team and inculcate the same culture across the team members Competencies: - Understanding of HR best practices and current regulations - Must be proactive with the enthusiasm to share new ideas and create solutions for HR initiatives and client challenges - Detail-oriented, strong analytical skills, and time management skills with a proven ability to meet deadlines and multitasking skills - Exhibit strong decision-making skills with a deep understanding of employee relations, staffing management, and training - Excellent communication both written, verbal, and analytical skills - Committed to achieving specific objectives and takes ownership for accomplishing them. - Effectively balances quality, customer service and productivity standards - Ability to prioritize & multi-task - Exhibits meticulous attention to detail - Good problem solving & analytical skills - Capable of working with tight deadlines and working under pressure - Act as liaison between team members and management & bring issues/concerns to management Eligibility Criteria: - Graduate with overall 7 years of experience 1. 3+ years of supervisory experience in the field of HRO - Proficiency in MS Excel and PowerPoint - Proven experience in a shared service or third-party support Industry preferred

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