Error Manager

2 weeks ago


Pune, India Apex One Full time

Job Description Key Responsibilities Defect Workflow & Management - Prioritize and assign defects daily during both the feature development and maturation phases - Establish and optimize JIRA workflows for defect tracking in alignment with standard program approaches - Monitor defect throughput, ensure proper scheduling, and escalate unresolved blockers to the Solutions Manager Monitoring & Reporting - Create and maintain JIRA dashboards and contribute data to the program health QA dashboard - Provide regular metrics and insights on defect trends, bug fixing and closing velocity, and system health - Raise alerts when defect metrics fall below targets or when bottlenecks arise Root Cause Analysis (RCA) & Quality Assurance - Lead root cause analysis (RCA) when program defect goals are not met - Initiate and conduct RCA for recurring issues and support continuous quality improvement - Escalate performance issues when KPIs are not being achieved Collaboration & Process Improvement - Conduct and facilitate regular defect triage meetings - Collaborate with the Delivery QA Lead and other program counterparts to improve defect processes - Manage defect backlogs during the maturation phase for delivery teams Communication & Customer Alignment - Act as the point of contact for the Error Management process with customers - Seek and secure engineering fix version commitments to ensure accurate communication with stakeholders - Represent your program in periodic health reviews within the delivery team



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