▷ (Only 24h Left) Bulk Hiring - Customer Service Executive

4 weeks ago


Gurugram, India Teleperformance Global Services Private Limited Full time

Job Description Eligibility Criteria: - Proven experience in a customer service or customer-facing role - Excellent communication and interpersonal skills - Strong problem-solving and analytical abilities - Ability to remain calm and professional under pressure - Empathy and a customer-focused mindset - Ability to work effectively both independently and as part of a team - Graduate/Post Graduate Role Description: - Receive, document and track customer complaints via phone, email and any other source - Investigate and analyze complaints to understand the root cause and identify potential solutions - Communicate with customers to empathetically understand their concerns and provide appropriate solutions - Liaise with internal team and partners to resolve customer complaints and ensure timely resolution - Maintain accurate records of complaints and their resolution for reporting and analysis purposes - Identify trends in complaints and provide feedback to relevant departments to improve products or services - Continuously seek opportunities to improve the complaint resolution process and enhance customer satisfaction - Collaborate with other team members to ensure a consistent and high-quality customer experience



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