Urgent: Senior QA Analyst
3 days ago
Job Description Senior Quality Assurance Analyst Conversational AI Client seeks a Senior QA Analyst with strong technical skills to test conversational AI customer service agents. This role blends black box testing (simulated customer interactions) and gray box testing (API and logic validation), requiring TypeScript proficiency for debugging at the code level. You'll test a sophisticated AI platform handling dynamic conversations, subscription management, and real-time API integrations. Key ResponsibilitiesBlack Box Testing Customer Interaction Conversation Simulation & Persona Testing - Simulate varied customer interactions without internal system visibility. - Create and execute test personas (frustrated, confused, loyal, canceling, etc.). - Validate flows for inquiries, billing, account management, product issues, and cancellations. - Ensure responses feel natural, empathetic, and on-brand. - Test edge cases: ambiguous inputs, multi-intent questions, emotional escalations, and off-topic content. - Confirm escalation triggers hand off correctly to human agents. End-to-End User Journey - Test complete service flows from greeting to resolution. - Validate context retention and data accuracy through multi-turn conversations. - Ensure proper data collection before actions are taken. - Assess clarity, tone, and effectiveness of resolutions. - Test authentication and error handling in identity verification flows. Acceptance Testing - Compare AI behavior against customer service standards and brand voice guidelines. - Validate consistent handling of similar issues across varied phrasings. - Identify experience gaps and improvement areas. Gray Box Testing Technical & API Validation API and Data Validation - Cross-check agent responses with real API data (orders, subscriptions, account info). - Test agent behavior under API failures, timeouts, and malformed responses. Integration Testing - Validate full workflow integrity from conversation triggers to backend responses. - Confirm error propagation is handled gracefully in user-facing replies. Test Strategy & Execution - Design test cases covering normal, edge, and stress scenarios. - Maintain detailed test documentation, results, and defect logs. - Reproduce issues systematically and analyze logs to identify root causes. - Propose automation opportunities where feasible. - Develop automated tests for API and data transformation validation.
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QA Engineer
4 days ago
Coimbatore, Tamil Nadu, India | QA Full time ₹ 4,00,000 - ₹ 8,00,000 per yearAs an Agile Quality Assurance person, you will be doing the system study, prepare test cases and execute tests with automated test tools; criticize the developments and report bugs to the development team; audit browser and device apps for quality.Experience years Responsibilities:Develop and execute test plans, test cases, and test scripts for software...
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Senior QA Analyst
2 days ago
Coimbatore, Tamil Nadu, India SearchnScore Solutions Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSenior Quality Assurance Analyst – Conversational AIClient seeks aSenior QA Analystwith strong technical skills to test conversational AI customer service agents. This role blendsblack box testing(simulated customer interactions) andgray box testing(API and logic validation), requiringTypeScript proficiencyfor debugging at the code level.You'll test a...
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Creative - QA Analyst
2 weeks ago
Delhi, India Publicis Global Delivery (PGD) Full timeJob Description Your responsibility as a Creative QA Analyst: Creative QA Analyst is responsible for testing responsive emails, banners, OLA, and advanced creative components such as rich media, landing pages and whole web sites (depending on seniority). The individual in this position must be familiar with designer software such as Photoshop, illustrator...
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QA Analyst II
3 days ago
Bengaluru, India CME Group Full timeJob Description The QA Analyst II is an intermediate test engineer who is technically strong and has the business knowledge to execute, analyze, deliver and support any feature in the application. The incumbent must establish and maintain testing environments as well as analyze, verify, and troubleshoot test results against requirements. The QA Analyst II is...
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Creative - QA Analyst
4 weeks ago
Delhi, India, India Publicis Global Delivery Full timeYour responsibility as a Creative QA Analyst: Creative QA Analyst is responsible for testing responsive emails, banners, OLA, and advanced creative components such as rich media, landing pages and whole web sites (depending on seniority). The individual in this position must be familiar with designer software such as Photoshop, illustrator and in design,...
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QA Analyst
4 weeks ago
Gurugram, India Z1 Tech Full timeJob Description VDO.AI is a global advertising technology innovator, providing brands with intelligent high impact solutions that win the war for consumer attention. Our solutions drive the right outcomes for brands by combining creativity, reach, and targeting across devices, enabling the upper- and mid-funnel brand objectives that all brands and agencies...
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Senior QA
2 weeks ago
Coimbatore, Tamil Nadu, India Getinz Techno Services Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: Senior QA Engineer Location: COIMBATORE ( Hybrid ) Experience: 6-9 Years Job Overview: We are seeking a highly skilled and detail-oriented Senior QA Engineer to join our team. The ideal candidate will have a strong background in automation testing and hands-on experience with Playwright and Selenium. This role requires a proactive individual...
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Appian QA Analyst
6 days ago
India nineDots.io Full timeQA Analyst (Appian, Banking) – ContractImmediate Start | Remote | GCC HoursWe’re hiring an Appian QA Analyst to support a major digital banking transformation programme across the GCC. This role is strictly for candidates with proven Appian QA testing experience, no other profiles will be considered at this stage.You’ll be responsible for designing,...
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Appian QA Analyst
6 days ago
India nineDots.io Full timeQA Analyst (Appian, Banking) – Contract Immediate Start | Remote | GCC Hours We’re hiring an Appian QA Analyst to support a major digital banking transformation programme across the GCC. This role is strictly for candidates with proven Appian QA testing experience, no other profiles will be considered at this stage. You’ll be responsible for designing,...
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Appian QA Analyst
5 days ago
India nineDots.io Full timeQA Analyst (Appian, Banking) – Contract Immediate Start | Remote | GCC Hours We’re hiring an Appian QA Analyst to support a major digital banking transformation programme across the GCC. This role is strictly for candidates with proven Appian QA testing experience, no other profiles will be considered at this stage. You’ll be responsible for designing,...
