(High Salary) Account Manager

1 week ago


Mumbai, India Teamware Solutions Full time

Job Description Key Responsibilities - Own the end-to-end relationship with assigned customers, including renewals, upsells, and overall satisfaction. - Develop and execute strategic account plans outlining renewal schedules, expansion roadmaps, and adoption KPIs. - Use product usage data and engagement analytics to identify upsell opportunities and drive customer expansion. - Collaborate with Sales and Account Executives to generate and close cross-sell leads. - Ensure strong product adoption by enabling customer teams, promoting feature utilization, and sharing best practices. - Anticipate churn risks and implement proactive retention strategies and stakeholder engagement plans. - Conduct regular Business Reviews with clients to communicate value, adoption trends, and future opportunities. - Serve as the voice of the customer within internal teams (Product, Support, Marketing), channeling actionable feedback. - Maintain accurate and up-to-date tracking of renewal pipelines, expansion potential, and account health in CRM systems. Qualifications & Skills - 6+ years of experience in Customer Success, Account Management, or Renewal Sales within a SaaS or digital solutions environment. - Proven track record of meeting or exceeding renewal and upsell revenue targets. - Strong understanding of SaaS customer success metrics, such as CSAT, NPS, adoption rate, and customer health scores. - Ability to build and maintain trusted advisor relationships with senior stakeholders and decision-makers. - Commercially savvy with experience in developing account growth strategies and handling contract renewals. - Proficient in CRM systems (e.g., Salesforce) and customer analytics tools. - Excellent communication, presentation, and stakeholder influencing skills. - Highly organized, self-driven, and capable of managing multiple complex accounts simultaneously. - Bachelor's degree required; MBA preferred.



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