Value Management Office

Company MMC Corporate Description We are seeking a talented individual to join our Core Technology Services Value Management office at MMC Tech This role will be based in Gurgaon Noida This is a hybrid role that has a requirement of working at least three days a week in the office Value Management office - Service Delivery Manager What can You Expect As a Value Management office - Service Delivery Manager is responsible for tracking and analyzing the data and financials of our services to ensure they align with the organizations value and strategic goals They assess service performance identify opportunities to maximize value and support decision-making to optimize resource use and outcomes The purpose is to drive continuous improvement ensuring services deliver measurable business value and enhance overall efficiency What s in it For You Working with Marsh and McLennan offers a variety of opportunities including Wellness programs and resources to support employee health and well-being A hybrid work model that provides flexibility to work remotely while encouraging in-office collaboration A supportive diverse inclusive and flexible culture where employees feel valued and empowered Employee well-being is a priority with robust programs and a culture of appreciation Strong focus on career growth and professional development through training mentorship internal mobility certifications workshops leadership programs and tuition reimbursement Exposure to senior leaders leadership skill development mentorship and career coaching Real-world impact by working on projects involving risk assessment insurance broking consulting and advising clients on complex challenges We will count on you to Financial Service Performance Analysis and Reporting Collect analyze and interpret data on service delivery performance against agreed metrics and value targets Prepare clear reports and dashboards to communicate findings to stakeholders How Use data tools and collaborate with service teams to gather accurate information Identify trends risks and opportunities for improvement Direction Moderate direction expected to work independently but escalate complex issues or insights to management Value Optimization and Improvement Initiatives What to do Identify gaps between current service delivery and value objectives Recommend and support initiatives to enhance service efficiency cost-effectiveness and business impact How Collaborate with cross-functional teams to design and implement improvements track progress and measure outcomes Direction Some guidance from senior leaders or value managers requires proactive problem-solving and initiative Stakeholder Engagement and Communication What to do Liaise with internal stakeholders including service owners finance and business units to ensure alignment on value goals and service expectations Facilitate meetings example Governance and workshops as needed How Maintain clear consistent communication and manage expectations regarding service delivery and value realization Direction Works with general autonomy may require occasional support for complex stakeholder management Documentation and Compliance What to do Maintain accurate documentation of service delivery processes Governance value metrics and improvement actions Ensure compliance with organizational standards and governance policies How Update value management frameworks Governance Planview service catalogues Project Appraisal Document and audit records regularly Direction Routine tasks performed independently with standard procedures Continuous Learning and Process Enhancement What to do Stay updated on industry best practices tools and methodologies related to service delivery and value management Suggest enhancements to existing processes How Participate in training research and knowledge sharing within the team Direction Self-directed learning with occasional guidance What You Need to Have 10 years of IT and business industry work experience with at least 10 years in an Agile Service delivery and tooling and process management role Product Services and Project Management experience preferably in a demanding fast paced Fortune 500 Global organization and leading global cross functional teams Working experience with Agile principals and or tools Six Sigma knowledge preferred Agile knowledge preferred Financial Management preferred Must be a detail oriented analytical and an independent thinker Must be comfortable interacting with technical teams and can distill complex technical issues into understandable issues for process owners Strong written and verbal communication skills Client relationship management in a large global organization Strong Customer service skills Knowledge of Agile concepts and current technology protocols and standards licenses certifications specialized training Lean Six Sigma Scrum Master and P30 or Prince 2 certifications Why join our team We help you be your best through professional development opportunities interesting work and supportive leaders We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being NYSE MMC is a global leader in risk strategy and people advising clients in 130 countries across four businesses and With annual revenue of 24 billion and more than 90 000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective For more information visit or follow on and Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment We aim to attract and retain the best people and embrace diversity of age background caste disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex gender sexual orientation or expression skin color or any other characteristic protected by applicable law Marsh McLennan offers hybrid working arrangements that provide both the flexibility of mobile working and the benefits for collaboration personal connections and professional development of working in the office Employees are authorized to work remotely If needed some teams also schedule weekly anchor days where the entire team meets in person at the site office Marsh McLennan NYSE MMC is a global leader in risk strategy and people advising clients in 130 countries across four businesses Marsh Guy Carpenter Mercer and Oliver Wyman With annual revenue of 24 billion and more than 90 000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective For more information visit marshmclennan com or follow on LinkedIn and X Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment We aim to attract and retain the best people and embrace diversity of age background caste disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex gender sexual orientation or expression skin color or any other characteristic protected by applicable law Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week Office-based teams will identify at least one anchor day per week on which their full team will be together in person