Lead Business Analyst

3 days ago

Pune India Birlasoft Full time

Job Description Area(s) of responsibility Job Title: Business Analyst (ITSM) Location: Pune Shift Timings: 02:00 23:00 PM Contract Duration: 1 year. Possibility of extension/Conversion post 6 months. Experience Level: 7+ years experience overall and relevant : 3 - 5 years Interview : 2 Rounds : Virtual :: first round : Anand (3:30pm- 6:30pm) Second round : Eric central time (6 -10pm IST) Budget 26LPA - Project Overview: The Bank is pursuing multiple IT Production Stability initiatives. We are looking to hire a highly driven Senior Business Analyst with an ITSM Incident Management / Problem Management background. - Contractor's Role: This role will assist in identifying The Big Rocks or themes/trends/areas of opportunity to help improve IT production stability. - Experience Level: Level 3 (7+ yrs) Would prefer someone in range 8+ to 12 Years of experience - Qualifications: Required Skills And Abilities - 7+ years of Business Analyst experience - 3-5 years of Incident Management experience - 3-5 years of Problem Management experience - Bachelor's degree in business, accounting, IT or any related field - Must have skills: EXCELLENT Communication skills - Communicating ideas and viewpoints to executives and senior management - Acting as a liaison between business and IT groups. - Practical knowledge of ServiceNow reports/reporting - Practical Knowledge of PowerBI - Practical Knowledge in ServiceNow Performance Analytics advantageous - Proficiency in MS Office (Word, Excel, PowerPoint) - Practical knowledge of Microsoft Visio is advantageous - Ability to create ad-hoc ServiceNow reports to demonstrate theory/risk/finding - Build/maintain relationships with key stakeholders - Identify innovative ways to increase IT Availability/Stability - Creating monthly metric and performance reports - Proven experience as a business analyst - Ability to handle multiple deliverables in a fast-paced environment - Excellent problem-solving and analytical skills - Nice to Haves: - ITIL Certified would be a plus - Tasks & responsibilities : - Data mining ServiceNow Incident and Problem data looking for areas of opportunity - Researching and proposing possible solutions, and writing reports to support findings - Responsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incident - Articulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format - The Big Rocks that are identified while data mining - will help drive process/tooling enhancements and creating monthly reports on the performance of the various business units/service areas. - Utilize the monthly reports to identify business areas in need of improvement

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