Quality Supervisor

3 days ago

Mumbai, India Spes Manning Full time

Job Description We are seeking a highly motivated and detail-oriented Quality Team Leader/Supervisor with a strong background in collections and quality control within the BFSI industry. This is a critical leadership position for an individual who can not only manage and mentor a team but also drive quality initiatives and handle complex data. The ideal candidate will have a proven track record in a similar role and the maturity to effectively manage people, processes, and client communication. Key Responsibilities - People Management & Leadership: - Provide leadership, direction, and motivation to build and manage high-performing teams across different lines of business (LOBs). - Effectively deal with all levels of employees, stakeholders, and clients with a high level of maturity. - Quality & Process Management: - Drive initiatives to closure, including projects related to quality improvement. - Maintain a strong understanding of Transaction Quality functions, including the Handover, Startup, Manage, and Exit phases of a process transition. - Possess a good working knowledge of Transaction Quality systems, tools, and technologies. - Data Analysis & Reporting: - Exhibit excellent analytical, quantitative, and data handling skills to interpret data effectively. - Prepare presentations and client data using tools like PPT. - Communication & Collaboration: - Maintain excellent oral and written communication skills to manage all client and leadership communication. - Act as a process-oriented and organized individual with strong planning, decision-making, and prioritization skills. Required Skills & Qualifications - Experience: - A minimum of one year of on-paper experience as a Quality Team Leader/Supervisor or in a similar team-handling role. - Must have prior collections experience within the BFSI industry. - Education: - A Graduate degree in any discipline is mandatory. - Skills: - Strong people management skills. - Excellent analytical, quantitative, and data interpretation skills. - The ability to drive initiatives and projects to a successful closure. - Exceptional communication and articulation skills. - Good working knowledge of Transaction Quality systems. - A basic knowledge of Six Sigma and statistical tools will be an added advantage. - Detail-oriented with strong organizational and presentation skills.

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