Operations Manager

Job Description Designation: Operations Manager (School Operations) Location: Mumbai Job Responsibilities: Manager - Operations will be responsible for below key areas: Heading the school Branch Operations and level looking for good communication with team handling experience. Parent & Complaint Handling - Front facing on all non-academic issues. - Making sure the issues are tracked & resolved at the earliest. - Follow up with Front Office, Accounts and Campus In-charge for early resolutions of - complaints. Sales & Marketing : - Should be able focus and handle the marketing and admission counselor. Revenue Management - Ensuring there are no Zero paid students for fee payment on a monthly basis. - Transport Fee collections. - Fee dues are paid on time for all terms. - Collection of any other miscellaneous income. Staff Management - Manage team of Campus In-charge, Transport In-charge, Security In-charge, Branch - Accountant, Front Office Executives - Keeping a close track of staff strength. - Ensuring the attendance for staff is regularly and properly marked by EA. - Be the contact point of HR for attendance and salary processing. - Follow up with the Corporate Office for staff complaints/ issues. - Making sure the recruitment database is maintained properly by the front office. - Getting data for recruitment of surrounding schools and play schoolteachers. Transport - Keeping a close track on bus operations. - Ensuring timely maintenance of buses. - Making sure the GPRS of all buses is functioning properly for parents to receive updates. - Breathalyzer test is done on a regular basis for drivers. - Campus Maintenance - Ensuring overall school maintenance. - Checking Maintenance Register daily. - Playgrounds, courts & all other amenities are well maintained. Finance - Keeping close track of collections. - Managing petty cash for the branch and ensuring the documents are in order. - Managing vendor invoices & payments. Miscellaneous - Keeping close track of branch assets. - Managing special activities and required staff. - Managing books and uniforms stock. Professional Experience & Skills: - Excellent analytical, problem solving and organizational skill, and think strategically to assess and improve processes to meet business needs. - Ability to analyze complex issues, develop and implement solutions by collaborating with other teams both internal and external. - A dynamic change agent with an eye for details. Preferred Qualification: - Customer-oriented attitude, excellent verbal and written communication skills - Ability to establish and nurture beneficial business relationships, self-motivated with a - willingness to take initiative and solve complex problems. - Ability to thrive in a fast-paced and high-pressure environment. - MBA is preferred. CTC - Up to 6LPA About K-12 Techno services: K-12 Techno Services Pvt. Ltd. is a leading education management services company that currently operates and manages 60+ schools across various cities under the brand name Orchids The international Schools. In addition to this we have multiple brands under our umbrella. We provide our end-to end services through service contracts with trusts that own the schools in that sense, we effectively manage and operate the entire school. We are pioneers in bringing professional management to K12 education in India. Our goal is expansion through standardization of quality in this context, we help re-brand the school and take over its entire operations, marketing and communications. Standardization of academic delivery is ensured through our Central Academics Team, which conducts its own research into leading education practices and designs our own curriculum, textbooks and lesson plans with micro details.