Revenue Operations Manager

3 hours ago

Gurugram, India 2070Health Full time

Key Responsibilities** - **Funnel Management & Leakage Prevention** - Analyze the marketing and sales funnels to track and prevent attrition/leakage at every stage—from first contact to admission. - Work closely with marketing, inside sales, offline sales, and clinical teams to ensure seamless pipeline transitions and address any gaps. - Develop and implement strategies to optimize conversion rates and maximize patient engagement. - **Customer Experience Enhancement** - Collaborate with all touchpoint teams (sales, clinical, patient support) to deliver an exceptional experience throughout the patient journey. - Monitor feedback, identify pain points, and create action plans for continuous improvement. - Champion the voice of the patient within the organization, conducting periodic reviews and sharing insights with leadership. - **Admission Process & Insurance Empanelments** - Lead efforts to have all patient admission processes, documents, and data flows well defined, standardized, and monitored. - Ensure timely empanelment and coordination with insurance providers, TPA desks, and financial assistance teams so that patients face minimal friction or delay. - Address patient queries around financial assistance, insurance, and billing, providing accurate and empathetic support. Data Analysis & Reporting** - Maintain clear dashboards and reports on key metrics: funnel conversion, customer NPS, process SLAs, and lost patient reasons. - Regularly share actionable insights with senior management and work with them to set and track improvement targets. - **Collaboration & Training** - Proactively engage with all internal teams to align on process improvements, sales targets, and customer experience standards. - Support the training of frontline staff to uphold best practices in patient engagement and admissions. ### **Requirements** - Bachelor’s or Master’s degree in Business Administration, Healthcare Management, or related field - 8–10 years of experience in revenue operations, business operations, patient experience, or related roles in the healthcare/hospital sector - Proven track record of improving sales funnel conversions and patient satisfaction - Strong analytical skills; experience with CRM/sales analytics tools preferred - Excellent communication, stakeholder management, and organizational abilities - Knowledge of hospital admission processes and insurance empanelment is a big plus - Empathetic approach with a passion for improving healthcare delivery What We Offer** - A mission-driven culture focused on transforming cancer care in India - Opportunity to create real impact in patient lives - Competitive salary and benefits - Growth and learning opportunities

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