Site Reliability Engineering

Role Description: Engineering Manager - Site Reliability - Private Cloud Our mission at Booking.com is to create transformative, innovative, and personalized travel experiences for millions of customers all across the world. We want customers to have an amazing experience wherever and whenever they choose: mobile, web, and through partners and 3rd parties. About the team - Private cloud: The Private Cloud group operates, orchestrates, and optimizes Booking-managed cloud infrastructure. The Private Cloud capabilities are provided on platform instances that are privately owned and centrally managed by Booking.com. These platform instances, and the workloads running on them, are hosted both in Booking datacenters (“on-premises”) and on public cloud infrastructure (AWS). The Private Cloud platform has three primary internal customer-facing verticals: virtualization, containerization, and serverless, corresponding to the three types of workloads it supports. At the highest level, the Booking Private Cloud drives three primary business outcomes: - Agility in provisioning and using cloud infrastructure. - Efficiency in cost and utilization of cloud infrastructure, as well as toil reduction for developers and engineers. - Trust in the safety, reliability, and performance of our cloud infrastructure. Key Job Responsibilities and Duties: As an Engineering Manager - Site Reliability, you will lead Site Reliability and Software Engineers based in Bengaluru, working closely with their counterparts in Amsterdam to drive the adoption, operations, orchestration, securing, and optimization of Booking.com’s Private Cloud platforms. You will contribute to and communicate our vision and mission in close collaboration with your Engineering Manager colleagues in Private Cloud. Additionally, you will play a key role in planning and delivery of capabilities that contribute to objectives and initiatives at the department level (Central Tech - Core Platforms). As a role model for Booking.com’s values (Think Customer First, Learn Forever, Own It, Do the Right Thing, Succeed Together), you will demonstrate a customer-centric mindset in your operations and decision-making processes. You will be responsible for growing and coaching engineers, unlocking the creativity, and inspiring them to build the best solutions for travelers, partners, and internal clients. You are comfortable with ambiguity, yet you excel at learning and driving clarity. You take end-to-end ownership of your area and embrace iteration, believing that failure—and failing fast—is a key part of building great travel tech. You will work to break down silos, collaborating closely with product leaders and engineering leaders across Booking.com to ensure alignment with our vision. Your responsibilities will include: People Leadership - Inspire and empower multiple multi-functional product teams - Directly lead Engineers in multiple teams - Nurture, grow and develop engineering talent in the team Technology, Craft & Delivery - Technical Incident Management - Building software applications - Automation and toil reduction - Monitoring and Alerting improvements - Continuous Quality and Process Improvement Architecture & Product Strategy - Thought partner for Product to define, shape and deliver the roadmap - Stakeholder engagement and management - Architectural Guidance - Drive innovation in own team What You'll Bring - 5+ years of platform engineering experience - Demonstrated ability leading and managing a team of engineers in a fast-paced and complex environment - Strong people leadership skills and experience dealing with sophisticated people issues - Bachelor’s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field or 5 years of progressively responsible experience in the specialty as equivalent - Strong programming skills and Kubernetes internals knowledge - Strong business and technical vision - A deep understanding of and proven record of shipping platforms at scale - A deep understanding of reliability engineering and software development best-practices, and a track record of hands-on developing and shipping software and platforms at scale - Strong interpersonal skills - Strong work ethic; self-directed and resourceful - Solution oriented and result driven - Proactive, flexible and capable of working independently as well as working in a team - Excellent verbal and written communication skills - Analytical skills and data-driven mentality