Tele Counselling

2 days ago

Phagwara PB IN GNA University Full time

Student Outreach Counselling Conduct high-volume inbound and outbound calls to prospective students and parents to inform them about the university s courses programs admission procedures eligibility criteria and fee structures Admissions Guidance Guide students in selecting programs that align with their career goals assist with the application and documentation process and proactively follow up to ensure a smooth transition from inquiry to enrollment Lead Management Generate qualify nurture and manage leads using a Customer Relationship Management CRM system ensuring all interactions and counseling sessions are accurately recorded Target Achievement Work towards and achieve daily weekly and monthly sales and admission targets with performance often tied to bonuses or incentives Query Resolution Address student inquiries and concerns in a professional and empathetic manner potentially coordinating with the admissions team and other departments when necessary Collaboration Reporting Collaborate with marketing and admissions teams to refine outreach strategies and submit reports on lead status conversion rates and progress metrics Required Skills Qualifications Education A bachelor s degree in any discipline is typically required with a degree in psychology counseling education or a related field often preferred Experience Previous experience in telecalling telecounselling admissions counseling or a similar customer service or sales role is an advantage Communication Excellent verbal and written communication skills in English and often regional languages with strong persuasive and negotiation abilities Personal Attributes Strong interpersonal skills an empathetic and patient approach a target-driven mindset and the ability to work under pressure and manage time efficiently Job Type Full-time Pay 20 000 00 - 25 000 00 per month Benefits Health insurance Work Location In person

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