Customer Support Executive

3 weeks ago

Bengaluru India Zoko Full time

Job Description The Role As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine. You'll work closely with our D2C brands to troubleshoot issues, provide timely resolutions, and contribute to maintaining high customer satisfaction levels. About Us At Zoko, we enable Shopify brands to turn WhatsApp into their #1 revenue channel. As a leading WhatsApp API provider, we offer a comprehensive platform that helps these brands manage sales, marketing, and customer support seamlessly on WhatsApp. Trusted by top e-commerce merchants worldwide, Zoko empowers brands to engage with their customers, drive repeat revenue, and automate processes. Roles and Responsibilities - Provide chat-based support to B2B customers, ensuring timely and professional responses to queries. - Troubleshoot customer issues efficiently and escalate complex cases to appropriate teams when necessary. - Collaborate with internal teams, including product and engineering, to address customer concerns and enhance the support process. - Build strong customer relationships by understanding their needs and delivering tailored solutions. - Contribute to improving customer satisfaction scores by providing proactive and empathetic support. - Assist in identifying recurring issues and suggest process improvements to enhance support efficiency. - Stay updated on product features and updates to provide accurate and up-to-date assistance. What are we looking for - Experience: Minimum of 2 years of chat support experience, preferably in a B2B SaaS environment. - Communication Skills: Excellent written communication skills with the ability to manage multiple chat conversations simultaneously. - Customer Focus: Strong customer-first approach with a passion for delivering exceptional service and satisfaction. - Triage Skills: Ability to assess, prioritize, and escalate issues based on urgency and impact, ensuring timely resolution and minimizing disruptions for customers. - Tech Curiosity: Eagerness to understand the technical workings and features of the product, enabling you to guide customers confidently and provide actionable feedback to improve the product. - Team Collaboration: Ability to work seamlessly with cross-functional teams to address customer needs and drive improvements. - Adaptability: Quick learner who can stay updated on product features and adapt to a fast-paced environment. - Support Tool Experience: Familiarity with chat support tools like Freshdesk, Zendesk, Intercom, or similar platforms (a plus but not mandatory). How to apply: Round 1 is a short AI interview that helps us understand your experience and communication style. Based on your responses, we'll shortlist candidates for the next stage. Take the interview by clicking here - https://beta.app.goodfit.so/jobs/zoko/Support-Agentid=Y3X8tv-u

  • Customer Care Executive

    2 weeks ago

    Bengaluru, India Customer Care Executive Full time

    Managing incoming calls and customer service inquiries - Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken - Follow up to ensure that appropriate actions are taken on customer...

  • Customer Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India, Ghaziabad TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Support Executive

    4 weeks ago

    Noida, Uttar Pradesh, India, Ghaziabad TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    1 week ago

    Bengaluru, India Child Support Foundation Full time

    Hindi is mandatory - Initiating calls with potential customers over the phone. - Asking questions to engage customers and keep the conversation going. - Listening to the customers' needs to generate repeat sales. - Gathering and documenting customer information, payment methods, purchases, and reactions to products. - Keeping up to date on all products and...

  • Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Altruist Technology Private Limited Process: - Ezeetap HQ Role: - Customer Support Qualification: - Degree Mandatory Language: - English and Hindi Experience: - 1 Years of Experience in Customer Support Salary: - 23KCTC Location: - Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...

  • Customer Support Executive

    5 days ago

    Bengaluru, India GoKhana Full time

    Job Description About GoKhana - ToBox Ventures Pvt Ltd: GoKhana is a full-stack B2B technology company that manages end-to-end food programs for corporates and enables the Next-Gen Digitized Cafeteria. Bringing together an imaginative blend of technology, logistics and food service management, GoKhana offers SaaS solutions to digitize corporate cafeterias...

  • Customer Support Executive

    2 weeks ago

    India Bloom Consulting Services Full time

    **Customer Support Executive ( Job ID : 000000983 )**: NA Experience **0 - 1 year** Offered Salary Notice Period **Not Disclosed** Customer Support Executive**: - 0-1 years’ experience - Preferable North Indians ( Excellent English and Hindi ) Mandatory - Inbound and Outbound ( Voice and Non voice )

  • Customer Care Executive

    12 hours ago

    Bengaluru, Karnataka, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    **Hiring Immediate Joiners** **Key Responsibilities**: - Manage customer interactions efficiently across various processes such as FKBO, Berger, PhonePe, Acer, and more. - Deliver excellent customer service in English and additional languages as required by the process. - Work in rotational shifts, adhering to the scheduled hours and rotational offs. -...

  • Customer Support Executive

    3 weeks ago

    Bengaluru, India Fusion CX Full time

    Job Description This job is provided by apna.co Location: 5th Floor, Tower-A, Subramanya Arcade 12, Bannerghatta Road, Opp. to Jal Bhavan Road BTM Layout, Bengaluru, Karnataka 560029 Hiring for: Customer Support Executive Fusion CX Eligibility Criteria Graduate / Undergraduate 6 months to 2 years of BPO / Customer Support experience preferred Freshers with...