Delivery Manager

About Position: We are seeking a highly experienced and skilled Delivery Manager and manage our Design, configure, and manage disaster recovery solutions utilizing AWS ERS and Zerto for critical applications and infrastructure. Role: Delivery Manager Location: Pune Experience: 15 to 18 Years Job Type: Full Time Employment What You'll Do: Proven leadership experience (15+ years) in managing and directing infrastructure services, with a strong focus on cloud networking and access management. Expertise in designing, implementing, and managing robust cloud (AWS preferred) and on-premises networking solutions. In-depth knowledge of access management principles, technologies, and best practices (e.g., IAM, SSO, MFA). Strong knowledge of Disaster Recovery technologies. Network connectivity, server infrastructure design and management, and file subsystem design management. Demonstrated ability to lead and mentor high-performing teams, fostering a culture of innovation, collaboration, and continuous improvement. Strong customer-facing skills with experience in engaging stakeholders, understanding business requirements, and delivering solutions that meet customer needs. Excellent understanding of infrastructure as code (IaC) and automation tools. Experience with IT governance, risk management, and compliance frameworks. Exceptional problem-solving, analytical, and decision-making abilities. Strong communication and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences. Expertise You'll Bring: Establish and manage global infrastructure and connectivity deployment standards, performance, configuration, reliability and scalability in accordance with strategic policies and Cloud customer requirements. Coordinate Network operations and administration for customer connectivity. Manage installed base deployed infrastructure for optimum performance and cost effectiveness. Manage and develop Operational SOPs, infrastructure, financials and client satisfaction. Manage delivery issues and risks and create mitigation strategies. Supervise escalation processes and manage timely escalations and information to the customer. Coordinate SMEs and assume lead SME role as needed in major sales cycles or customer escalations. Provide oversight to ensure that Disaster Recovery customer test processes are performed on a regular basis per the service delivery customer contract requirements. Ensure SLA adherence. Set budget and manage budget compliance in collaboration with the VP of Cloud Ops. Continuous management and awareness of the data center cost component of the cost per user in service delivery. Provide direction for Infrastructure team. Motivate team members and influence extended team to follow a defined course of action. Provide PMP input for all Program participants. Responsible enhancement and delivery operational best practices, and the infrastructure deployment component of SSAE 16 required audit compliance. Develop and execute the infrastructure strategy and roadmap, aligning with overall business objectives and technological advancements. Drive the design, implementation, and optimization of scalable, secure, and highly available cloud and on-premise networking architectures. Establish and enforce best practices for access management, ensuring robust security and compliance across all systems and applications. Mentor, coach, and develop team members, fostering their professional growth and enhancing their technical capabilities. Oversee incident management, problem resolution, and continuous improvement initiatives for infrastructure operations. Stay abreast of emerging technologies and industry trends in cloud computing, networking, and security, recommending and implementing innovative solutions. Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Values-Driven, People-Centric & Inclusive Work Environment: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We support hybrid work and flexible hours to fit diverse lifestyles. Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment Let’s unleash your full potential at Persistent - persistent.com/careers “Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”