Guest Service Assistant

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Front Office Executive - Guest Experience Assistant Integrated Facilities Management What this job involves Commitment to facility operations excellence Do you have superior technical know-how when it comes to maintaining a facility Let s talk We always welcome people who can carry our torch for superior quality service In this role you ll be our go-to guy when it comes to managing our site s daily Front Office Operations and Attending Visitors queries about the company directing visitors to appropriate contacts sorting out mails Answering incoming calls and arranging appointments for guests to meet with company staff Manage guide walk-in candidates and clients at the reception Handling helpdesk whenever required assist with the Administration Receiving the complaints by the concern employees allocating to concern FM Department Performance Excellence Are you driven by performance metrics Muster all the housekeeping staff of the shift before deployment and communicate priorities of the day Taking rounds of the facility regularly to identify issues and take necessary actions Handling and Coordinating client s queries complaint Issuing Temporary badge and laptop badge for all the clients trainers and vendors Championing Improvement Do you get excited by improvement works As part of a larger team you will be involved in launching various improvement and savings programmes that will benefit both us and our clients For example you will be involved in the implementation of energy management programmes to help cut utilities costs and eliminate wastages Maintaining SLA matrix for issues of Access card and ID card Tracking the work orders PPM and other tickets to follow the SLA SKPI as per the contract manage the people and team motivate the team towards the teamwork and service delivery Getting quote for the new requirements Putting best practices in place Do you like sharing ideas to improve the work process Maintaining data of Lost and Found Doing billing for OPD and IP Patients Taking rounds in hospital and Checking IP Patient Related quarries and providing service for them Fixing and rescheduling appointments with doctor Typing Discharge Summary Taking the Process of Insurance Need to follow the company process policy ethics and monitor the same to avoid the lapses Supporting for Karma audit client audit and manage the compliance of the service partners Teamwork should also be one of your strongest points as you ll work with a team to ensure that all performance targets set out in the contract are being met To do this you ll develop tools that help measure the technical team s performance on a quarterly or annual basis Sound like you To apply you need to be Good communicator Do you have an excellent command of spoken and written English and Chinese language Can you communicate technical issues to less able colleagues clients and vendors If you said yes to these bring your ambition and explore our world of possibility What we can do for you At JLL we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today Location On-site -Bengaluru KA Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL