Process Associate

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Process Associate - Service Desk L1 This role entails providing initial troubleshooting and technical assistance to end-users ensuring prompt resolution of their technical concerns They serve as the frontline support for addressing hardware software and network-related issues delivering quality customer service and maintaining accurate documentation Responsibilities Assist end users through chat sessions addressing their queries and concerns promptly Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool Actively troubleshoot hardware operating system OS standard office suite and browser-related issues Provide hardware support for desktops laptops and mobile phones offering first-level assistance for printers Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices Qualifications we seek in you Minimum Qualifications Graduate in any stream Utilize soft skills such as active listening demonstrating empathy and showing courtesy to enhance customer interactions and support experiences Ability to speak to a non-technical audience about technical problems Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously Preferred Qualifications Skills Good communication skills Demonstrate proficiency in the following technical skills PC Laptop Basic Networking Chrome Edge Mozilla Firefox Operating systems MS Office 2016 Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training