Customer Service
3 days ago
Job Description Job Overview We are seeking a Junior Customer Service professional for our Chat and Email Process based in Mumbai. The position requires a minimum of 1 to 3 years of experience in customer support. This full-time role is integral to maintaining our standards of excellence in customer communication, ensuring satisfaction across various client touchpoints. Qualifications and Skills - Must possess strong customer support expertise with extensive experience in live chat support (Mandatory skill). - Proficiency in email communication, ensuring timely and accurate responses to client inquiries (Mandatory skill). - Ability to multitask effectively while managing multiple client interactions simultaneously without compromising on quality. - Conflict resolution skills, adept at addressing and managing customer issues and ensuring satisfactory outcomes. - Excellent data entry skills with high accuracy levels, contributing to precise customer records and information management. - Experience dealing with international clients, ensuring exceptional levels of service across diverse cultures and expectations. - Understanding of the hantec market trends and dynamics to better cater to customer needs and expectations. - Strong interpersonal skills with clarity in communication, tailoring interactions to suit customer preferences and scenarios. Roles and Responsibilities - Manage customer interactions through chat and email, ensuring prompt and professional responses at all times. - Handle and resolve customer queries, ensuring high levels of customer satisfaction and adherence to company guidelines. - Collaborate with internal teams to streamline communication and resolve issues efficiently for an improved customer experience. - Provide feedback to the management team on customer trends and potential areas for process and service improvements. - Maintain accurate and detailed records of customer interactions, following organizational policies on data security and confidentiality. - Adapt to evolving business needs with a proactive approach to learning and applying new methods for enhanced service delivery. - Liaise with international clients to ensure comprehensive and nuanced engagement, considering varied cultural perspectives. - Participate in training sessions and workshops to hone skills in customer service and conflict management continually.
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Customer Service
3 days ago
India DP World Full timeRole and Responsibility: - Drive effective customer service and delivery by liaising between Customer, Sales and Delivery organizations - Work with Focus Account and Standard account Sales Managers to ensure execution of Account Plans - Ensure all contracted requirements as per the SLAs are being executed smoothly by the operations team - Collaborate...
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Customer Service
24 hours ago
India Glanbia Performance Nutrition Full time ₹ 30,00,000 - ₹ 75,00,000 per yearCustomer Service & D2C Fulfillment Assistant Manager, METADepartment: Logistics & Customer ServiceReports to: Head – Logistics & Customer Service (SA & META)Location: Mumbai, IndiaEmployment Type: Full-timeGlanbia Performance NutritionJoin this dynamic team focused on delivering better nutrition for every step of life's journeyThe OpportunityThe Assistant...
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Customer Service
2 days ago
India Pearson Full timeJob Category Go To Market Pearson VUE www pearsonvue com is the global leader in computer-based testing for information technology academic government and professional testing programs around the world Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world s most comprehensive and secure...
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Customer Service
15 hours ago
India CRH Full time ₹ 2,00,000 - ₹ 8,00,000 per yearCountry: India City: Thane Req ID: 507836 At Leviat, you can build a future with a lasting legacy Help us make great architecture possible. Responsibly and sustainably. For everyone, and with everyone. Because we're one rich, vibrant global network of insight and expertise with c.3,000 people at c.60 locations globally, we are a global leader in...
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Customer Service
3 days ago
Indore, India GoodVibes Placement Services Full timeJob Description Company Overview GoodVibes Placement Services, a renowned recruitment and outsourcing firm headquartered in Indore since 2019, is dedicated to connecting organizations with top-tier professionals across senior, middle, and junior management levels. Our mission is to reduce unemployment in India while ensuring success and satisfaction for our...
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Customer Service
2 days ago
india Whiz Delivery Full timeWhiz Delivery is looking for a sharp, organized Customer Service & Dispatch Representative to join our growing delivery operations team. We are a fast-growing Canadian last-mile delivery company expanding our footprint across Southern Ontario, British Columbia, and Quebec. If you are a calm problem-solver who loves keeping things moving smoothly, we want you...
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Customer Service
1 week ago
Surat, India Flomic Group Full timeJob Description Company Description Flomic Global Logistics is a trusted logistics service provider dedicated to delivering comprehensive solutions for all logistics needs. With a focus on achieving customer satisfaction, Flomic Group prides itself on its reliability and customer-centric approach. The organization ensures efficient and effective services...
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Customer Service Representative
4 weeks ago
India Magnum Group Full timeJob Description Company Description Magnum Group, established in 1993 and headquartered in Bhopal (MP), is an ISO 9001:2008 and ISO 27001:2013 certified company with a workforce of over 2000. Specializing in BPO-BPM services, Contact Centers, HRO, IT solutions, Utility & Security Management, and Operations & Maintenance, Magnum Group has a strong presence...
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Customer Service Representative
2 weeks ago
india GOA MILES Full timeJob Overview Our Customer Service department is looking for a Customer Service Representative to join our team. You should have an excellent command of over the languages and the ability to assist customers in a professional manner. You will be coordinating your day-to-day activities with the Customer Service Manager. You should verify customer details...
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Customer Service Representative
2 weeks ago
India Coats Group plc Full time**Date**:16 Dec 2024 **Location**: IN **Company**:Coats **Business Title** : Customer Service Executive **Reports to** : Customer Service Manager / Customer Service Assistant Manager / Customer Service Supervisor **Role Purpose**: - The purpose of this role is to provide one stop/single point of contact for customers across the country/cluster while...
