Receptionist

2 days ago


Gurugram Gurugram India QHT Clinic Full time

Job Description About The Opportunity A patient-facing role in the Healthcare Outpatient Clinic / Primary Care sector. This on-site position supports day-to-day clinic operations by managing front-desk activities, patient flow, and administrative processes to ensure a high-quality patient experience and efficient clinical operations in India. Primary Job Title: Medical Receptionist (On-site, India) Role & Responsibilities - Greet patients, manage visitor check-in/out, and maintain a welcoming, professional front-desk environment. - Schedule, confirm, and reschedule appointments using the clinic's appointment scheduling system; manage waiting lists and daily provider calendars. - Register patients and verify demographic and insurance information; accurately enter data into the Electronic Medical Records (EMR) system. - Handle incoming calls, triage basic queries, route calls to clinical staff, and manage the clinic's telephone/auto-attendant system. - Process payments and issue receipts using point-of-sale systems; reconcile daily cash/card transactions and support basic billing follow-ups. - Maintain patient confidentiality and follow clinic protocols for records management, sanitisation of the reception area, and escalations to clinical staff. Skills & Qualifications Must-Have - Electronic Medical Records - Appointment scheduling systems - Practice management software - Telephone/auto-attendant systems - Point of Sale - Microsoft Excel Preferred - ICD-10 coding knowledge - Multilingual proficiency (Hindi) - Healthcare customer service certification Qualifications - Completion of secondary education; vocational training or certification in medical administration or front-desk operations is advantageous. - Prior experience in a clinical or outpatient practice front-desk role is preferred. - Strong attention to detail, reliability for on-site shifts, and a service-oriented attitude when interacting with patients and clinical teams. Benefits & Culture Highlights - Structured onboarding and hands-on training with clinical administration processes. - Collaborative, patient-first culture with clear escalation paths and supportive clinical staff. - On-site role with stable shift scheduling and opportunities for skills development in medical administration. Keywords: Medical Receptionist, Clinic Receptionist, Front Desk, Patient Registration, EMR, Appointment Scheduling, On-site, Healthcare Receptionist, Clinic Front Desk, India. Skills: microsoft excel,communication,appointment scheduling



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