Customer Relations Intern

2 months ago


Agra Uttar Pradesh, India Agrawal Group of Publications Full time

**Roles and Responsibilities:

- **
- Resolve queries of Teachers to validate their data as part of our Specimen programme.
- Possessing excellent product knowledge to enhance customer support.
- Provide accurate, valid and complete information by using the right methods/tools.
- Keep records of customer interactions, process customer accounts and file documents.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

**Skills Needed:

- **
- At Least 1+ year of telecalling, and customer support experience.
- Solid never give up and positive attitude.
- Very Good in English Speaking.
- Good technical skills (should know how to use excel, CRM tools etc).

Pay: ₹5,000.00 - ₹8,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Agra, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you an immediate Joiner?
- Would you be comfortable working from Dayalbagh office in Agra?

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)



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