Customer Support Associate

2 weeks ago


Noida Uttar Pradesh, India Jaybee laminators ltd Full time

Experience: 3-5 years in handling Customer relations / support

Location: JBL HO (desk job)

Criteria
- Good verbal and written communication skills (English and Hindi)
- Should be responsive at all times to the customer
- Should be good at coordinating between internal team and customer
- Should have experience in handling B2B customers (Manufacturing B2B is a plus)
- Should be methodical and possess good tabular presentation (in excel) skills

**Responsibilities**:

- Receive enquiries and make quotations for customers
- Receive purchase orders from customers and make Sales order entries in ERP
- Make and send Proforma Invoice to customers
- Follow ups from customers for payments
- Tender management
- Customer Inspection management
- Customer deviations if required
- Customer support till order is delivered
- Keep Customer up to date for their order status
- Track vehicles and send dispatch and tracking details to the customers
- Customer feedback
- Customer complaint coordination
- Become the communication channel between the company and the customer besides the Sales person (who is responsible for Sales and negotiations)

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 5 years (required)
- Customer service: 3 years (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person



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