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Customer Service Representative

3 months ago

Chandigarh Chandigarh, India cresta Kans Full time

**Customer Care Executive**

**Summary**:
The Customer Care Executive is responsible for delivering exceptional customer service, resolving inquiries, and ensuring customer satisfaction. They will handle communication through various channels, escalate issues when necessary, and collaborate with internal teams to address customer needs effectively.

**Responsibilities**:

- Resolve customer issues and complaints efficiently, aiming for first-contact resolution.
- Gather customer feedback to improve products and services.
- Collaborate with other departments to address customer needs and enhance the overall customer experience.
- Foster long-term relationships with customers to drive retention and loyalty.

**Requirements**:

- Bachelor's degree or equivalent experience.
- Strong communication and interpersonal skills.
- Problem-solving abilities and a proactive mindset.
- Proficiency in CRM software and customer support tools.
- Empathy and patience when dealing with customers.
- Flexibility to work in shifts, including weekends and holidays.

**Salary**: 20100 in hand+3000(night shift allowances)+Good incentives
**Location**-Chandigarh And Mohali

**Benefits**: Cab services for both Girls and Boys+ 5 Days Working

**Contact**-Shweta(HR Recruiter)-(9056883411)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,100.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (required)

Work Location: In person

Application Deadline: 25/04/2024
Expected Start Date: 21/04/2024