Customer Service Associate

3 months ago

Bhopal Madhya Pradesh, India Arena Animations Full time

**Responsibilities**:

- **Customer Interaction**:

- Provide accurate information regarding products, services, policies, and procedures.
- Assist customers in troubleshooting issues, resolving complaints, and escalating complex problems to appropriate departments when necessary.
- **Problem Resolution**:

- Analyze customer problems and provide appropriate solutions and alternatives within the time limits.
- Follow up to ensure resolution and satisfaction, keeping detailed records of customer interactions, transactions, comments, and complaints.
- **Product Knowledge and Training**:

- Maintain up-to-date knowledge of our products and services.
- Participate in product training sessions to stay abreast of new developments and features.
- **Team Collaboration**:

- Work closely with other departments to ensure seamless customer experiences.
- Collaborate with sales, marketing, and technical teams to improve customer satisfaction and retention.
- **Customer Feedback**:

- Collect and report customer feedback and suggestions to relevant departments to improve processes and products.
- Identify trends in customer issues and proactively recommend solutions.

Schedule:

- Day shift

Application Question(s):

- Do you speak English and Hindi?

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

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