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Telecaller

3 months ago


Remote, India iTAP Entertainment & Gaming Full time

**Description**:
iTAP, a leading entertainment and gaming OTT app, is seeking two Telecallers to focus on driving subscription conversions and engaging users who have shown interest in purchasing diamonds or playing free games. As a Telecaller in this role, you will play a pivotal part in converting users to paid subscribers and encouraging them to explore premium features, thereby enhancing their overall gaming experience. If you have a knack for sales, excellent communication skills, and a passion for gaming, we want you to join our team

**Responsibilities**:

- Proactively reach out to users who have expressed interest in purchasing diamonds or playing free games, with the aim of converting them into paid subscribers.
- Educate users on the benefits of subscribing to premium features, including access to exclusive content, enhanced gameplay, and earning opportunities.
- Assist users in navigating the subscription process, addressing any questions or concerns they may have, and providing support as needed.
- Follow up with users who have shown initial interest but have not yet subscribed, to encourage conversion and address any barriers to purchase.
- Build rapport with users, understand their needs and preferences, and tailor subscription offerings to match their interests.
- Collaborate with the Sales and Marketing teams to develop targeted outreach strategies and promotional campaigns to drive subscription conversions.
- Maintain accurate records of user interactions and subscription conversions in the CRM system.

**Requirements**:

- Strong sales skills and experience in customer-facing roles, preferably in the gaming or entertainment industry.
- Excellent communication skills, with the ability to articulate the value proposition of subscription offerings effectively.
- Passion for gaming and a deep understanding of the gaming ecosystem, including in-game purchases and premium features.
- Proactive mindset, with the ability to identify opportunities for conversion and engagement.
- Ability to build rapport with users, understand their needs, and provide personalized recommendations.
- Familiarity with CRM software and basic computer skills.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift
- Weekend availability

**Language**:

- Hindi (required)

Work Location: Remote

Application Deadline: 10/05/2024