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Quality Auditor

4 months ago

Mohali, India Bridging Technologies Full time

**Responsibilities and Duties**
- Performs call monitoring and provides feedback to the Executives.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Coordinates and facilitates call calibration sessions for Executives.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for Executives.
- Provides feedback to executives, team leaders and managers.
- Prepares and analyzes internal quality reports for management reviews.
- Perform other duties as assigned.
- Evaluate processes for compliance with quality requirements.
- Assists with feedback and training of individuals who have contact with customers.

**Requirement**:

- Must have worked in the International process for at least 2 years as a Quality Auditor.
- Should have given one to one feedback.
- Knowledge of Quality tools.
- Must possess Excellent Communication Skills.
- A Bachelor's Degree.

**About Company**:
**Our culture**

Sincere at work, crazy at workplace - we are a bunch of creative, tech-savvy people, passionate about technology and curious about what we can do with it. Our passion to build solutions that make a difference in people’s life has brought us together and a long professional journey has taught us how to do it.

‘What’s next?’ The notion constantly nags us to come up with new ideas, build new things & make the world a better place to live in.

**Quality Work**

We don't just work but strive to accomplish more than what is expected from us. It's truly worth it when all our hard work and toil is rewarded with some back-patting, **salary every two weeks like the USA** and snacks on the house

**Salary**: ₹40,000.00 - ₹45,000.00 per month

Schedule:

- Night shift
- US shift

**Experience**:

- BPO: 4 years (preferred)
- Quality Auditor (BPO?KPO): 2 years (required)

**Speak with the employer**
+91 8558825708