Service Coordinator

1 week ago


Andheri Mumbai Maharashtra, India Fidelix Infosolutions Private Limited Full time

Allocate engineers based on service call level and nature of the issue (hardware or software) while prioritizing critical complaints like server or network outages.

Forward complaints to the technical team for remote troubleshooting. If unresolved remotely, escalate and assign an on-site engineer.

Follow up with engineers every 30 minutes to 1 hour based on complaint urgency. Reassign tasks if the issue remains unresolved within the set time frame.

Ensure engineers carry replacement or faulty materials as per requirements. Manage and track inventory, including standby materials and their usage against AMC terms.

Collect detailed updates on resolved or pending complaints from engineers and document them. Share daily reports with the service head, detailing new, attended, pending, and closed calls.

Oversee testing and repair of faulty materials in-office. Deliver repaired or standby materials to customers with challans and invoices for chargeable cases.

Monitor warranty status for branded systems, flag mismatches, and promptly communicate with vendors to update warranty records.

Meet with the service head at the end of the day to review progress and prepare an action plan for the next day. Ensure timely remote support for software-related issues

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person

Application Deadline: 15/01/2025


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