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Service Coordinator

4 months ago

Andheri Mumbai Maharashtra, India Saini Electronics Security Systems Full time

**Job description**

Position Title: Service Coordinator

Role Overview:
The Service Coordinator is responsible for overseeing the coordination and delivery of services to clients or customers. This role involves managing schedules, communicating with both clients and service providers, and ensuring that all parties involved are informed and satisfied with the services provided.

Key Responsibilities:
Client Communication: Act as the primary point of contact for clients, understanding their needs, and communicating effectively to ensure their expectations are met or exceeded.

Scheduling and Coordination: Coordinate service appointments and schedules for clients and service providers. This includes scheduling maintenance, repairs, installations, or other services according to client preferences and availability.

Resource Management: Manage resources such as personnel, equipment, and materials required for service delivery. Ensure that resources are allocated efficiently to meet client demands while maintaining cost-effectiveness.

Service Provider Liaison: Communicate with service providers to assign tasks, provide necessary information, and ensure timely completion of services. Maintain positive relationships with service providers to foster a collaborative working environment.

Problem Resolution: Address any issues or concerns raised by clients or service providers promptly and effectively. Troubleshoot problems as they arise and work towards finding satisfactory solutions for all parties involved.

Documentation and Reporting: Maintain accurate records of service requests, appointments, and client interactions. Generate reports on service activities, including service completion rates, client satisfaction levels, and any issues encountered.

Quality Assurance: Monitor service quality and performance to ensure compliance with company standards and client expectations. Implement improvements to processes or procedures to enhance service delivery efficiency and effectiveness.

Training and Development: Provide training and support to service providers to ensure they have the necessary skills and knowledge to perform their roles effectively. Identify areas for improvement and facilitate ongoing development opportunities.

Qualifications and Skills:
Bachelor's degree in business administration, management, or a related field (preferred).

Proven experience in a customer service or coordination role, preferably in a service-oriented industry.

Strong communication and interpersonal skills, with the ability to build rapport and resolve conflicts diplomatically.

Excellent organisational and multitasking abilities, with a keen attention to detail.

Proficiency in using scheduling software, customer relationship management (CRM) systems, and other relevant tools.

Problem-solving skills and the ability to remain calm and composed under pressure.

Flexibility to adapt to changing priorities and work effectively in a fast-paced environment

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9920775114