(CRM) Operations Executive

2 months ago


Mumbai Maharashtra, India SUN CHEM INDIA Full time

**Job Title**: Customer Relation Management (CRM) Operations Executive

**Location**: Goregaon (Bangur Nagar)

**Job Type**: Full-Time

**Experience**: 0-1 years in CRM or Customer Service, preferably within the e-commerce industry

**Key Responsibilities**:

- **Customer Interaction Management**:

- Handle escalations and ensure timely resolution.
- Monitor and respond to customer feedback and reviews on e-commerce platforms.
- **CRM System Management**:

- Maintain and update customer databases.
- Use CRM tools to track customer interactions and behavior.
- Analyze customer data to provide insights and recommendations for improving customer satisfaction.
- **Process Improvement**:

- Identify areas for improving the customer experience.
- Work with cross-functional teams to implement process improvements.
- Develop and document standard operating procedures (SOPs) for customer interactions.
- **Reporting and Analysis**:

- Generate reports on key CRM metrics such as customer satisfaction, response time, and resolution rate.
- Analyze data to identify trends and provide actionable insights.
- Monitor and report on customer retention and loyalty metrics.
- **Collaboration**:

- Work closely with marketing, sales, and operations teams to align customer experience strategies.
- Assist in the development of customer loyalty programs.
- Coordinate with the logistics team to resolve issues related to order fulfillment.

**Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, or related field.
- Proven experience in a CRM or Customer Service role, preferably in e-commerce.
- Proficiency in CRM software (e.g., Salesforce, Zoho CRM, HubSpot).
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Familiarity with e-commerce platforms like Amazon, Flipkart, Shopify, etc., is a plus.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Experience**:

- Operations: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person


  • CRM Executive

    2 months ago


    Mumbai, Maharashtra, India KC Jewellery Manufacturing LLP Full time

    **The Jewelry CRM Executive is responsible for overseeing and managing the customer relationship management (CRM) activities within Organisation.** This individual will use their expertise in CRM and marketing to drive customer engagementand loyalty. **CRM Executive Job Responsibilities**: - Develop and execute customer-centric strategies that increase...

  • CRM Executive

    3 months ago


    Nashik, Maharashtra, India Adinath Kirana Full time

    **Profile Introduction**: The CRM Executive will be responsible for managing and optimizing our customer relationship management (CRM) system to ensure efficient customer interactions, improve client satisfaction, and drive sales performance. This role involves developing and implementing CRM strategies, maintaining accurate customer data, and analyzing...

  • CRM Executive

    2 months ago


    Worli, Mumbai, Maharashtra, India Zyax Chem LLP Full time

    **Job Title**: CRM Executive **Location**: Mumbai, India **Experience**: Minimum 3 Years **Key Responsibilities**: - **CRM Management**: Oversee the daily operations of the CRM system, ensuring customer data is accurate, up-to-date, and well-organized. - **Customer Segmentation**: Manage customer segmentation processes for targeted marketing and...

  • CRM Executive

    5 months ago


    Mumbai, Maharashtra, India Modirealty Developers Pvt Ltd Full time

    Job description **ROLE**: The role of the Executive CRM functions, building the business's overall consumer management capability in order to provide a high level of service and excellent consumer experience and capture data across all key touch-points of the business. **KEY DELIVERABLES/ RESPONSIBILITIES**: - Build & maintain relationships with...


  • Mumbai, Maharashtra, India Trident HRM Services Pvt Ltd Full time

    **Hiring for a leading Jewellery Brand : CRM Executive** **Job location: Mumbai (Nariman Point)** **Responsibilities**: - Utilize ZOHO CRM platform to manage customer databases, track interactions, and analyze customer data for actionable insights. - Develop and implement CRM strategies to enhance customer engagement, retention, and loyalty. - Collaborate...

  • CRM Executive

    3 months ago


    Andheri, Mumbai, Maharashtra, India RD Brothers Property Consultant LLP Full time

    **Urgent hiring for CRM Executive / Sr. Executive & CRM Manager / CRM head.** Job Location: - Andheri Shift Timings - 10 am to 7 pm. **CANDIDATES ONLY FROM MUMBAI MAY APPLY.** CANDIDATES FROM **REAL ESTATE BACKGROUND** WITH CRM KNOWLEDGE PREFFERED. DIRECT RESPONSIBILITIES: In this role, you will be directly responsible for developing and implementing...

  • CRM Executive

    1 day ago


    Andheri, Mumbai, Maharashtra, India S Global Tech Full time

    We are hiring for CRM Executive at Andheri-E. Exeperience - 2+ year in CRM/ Sales coordinator profile. Must have Advanced excel experience CTC: 30-40K per month Thanks and regards, Smita **Job Types**: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month **Experience**: - Sales coordinator / CRM profile: 1 year (required) - Advanced excel:...

  • CRM Executive

    1 month ago


    Bandra, Mumbai, Maharashtra, India Aesthetic Solutions Full time

    **Job Title/Designation: CRM Executive** **Salary Bracket: INR 20,000 to INR 35,000** Job Description: The CRM Executive will play a crucial role in managing customer relationships within the hair and beauty industry. Responsibilities include handling and monitoring inbound and outbound calls, resolving customer queries, and ensuring a high level of...

  • CRM Executive

    5 months ago


    Aurangabad, Maharashtra, India Dr. Chate's Homeopathy Clinic Full time

    **Job Title: CRM Executive - Healthcare** **Experience : 3-5 years (Healthcare)** **Location**: Chha. Sambhaji Nagar **Type**: Full-time **Role**: Hiring CRM Executive with 3-5 years in healthcare. Manage CRM systems, optimize patient engagement, and ensure compliance. **Responsibilities**: - Implement and manage healthcare CRM systems - Analyze...

  • CRM Executive

    5 months ago


    Mumbai, Maharashtra, India That's My Job. Full time

    We are hiring CRM executive. male and female are eligible for this job role. Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently - A minimum of 1 to 3 years’ experience. - Excellent interpersonal and communication...

  • CRM Executive

    5 months ago


    Andheri, Mumbai, Maharashtra, India Pacific Global Solutions Full time

    **A. Scope of Work /B. Competence Requirements** **CRM System Management**: Administer and manage the company's CRM system, ensuring accurate and up-to-date customer data. Customize CRM configurations to align with business processes and requirements. **Data Entry and Maintenance**: Input and update customer information, interactions, and transactions in...

  • CRM Executive

    3 days ago


    Bandra, Mumbai, Maharashtra, India YDigital Full time

    **Job Title/Designation: CRM Executive** **Salary Bracket: INR 20,000 to INR 35,000** Job Description: The CRM Executive will play a crucial role in managing customer relationships within the hair and beauty industry. Responsibilities include handling and monitoring inbound and outbound calls, resolving customer queries, and ensuring a high level of...

  • CRM Sales Executive

    4 weeks ago


    Mumbai, Maharashtra, India HireBloc Full time

    Job Title: CRM Sales ExecutiveHireBloc is seeking a highly skilled CRM Sales Executive to join our team. As a key member of our sales team, you will be responsible for managing our customer relationship management (CRM) system and ensuring its efficient utilization to enhance sales operations.Key Responsibilities:Utilize CRM software to manage, monitor, and...

  • CRM Executive

    5 months ago


    Nashik, Maharashtra, India Paradigm Consultancies Full time

    **WE ARE HIRING** **Job designation: - CRM Executive: Real Estate** **Job location: - Nashik, Maharashtra** **Salary: - 30,000-35,000 Per Month** **Experience: - ** **Total experience: - ** - 5 years of relevant experience in CRM management or related roles. **Minimum experience: - ** - 2 years of relevant experience in CRM management or related...

  • CRM Executive

    6 months ago


    Mulund, Mumbai, Maharashtra, India Systematic Wires Pvt Ltd Full time

    Our company is growing fast and needless to say our leadership team is growing fast personally and professionally. If you are not afraid taking challenges head-on, learning on the job and looking to make a real impact at work - Syscon is the place to be! **Key Responsibilities**: Job Title: CRM Executive Location: [Location] Company Overview: [Insert...

  • CRM Executive Sales

    2 months ago


    Mumbai, India HireBloc Full time

    OverviewThe CRM Executive (Sales) plays a crucial role in the sales team by managing the customer relationship management (CRM) system and ensuring its efficient utilization to enhance sales operations. This role is essential in driving customer engagement fostering strong customer relationships and improving sales productivity through effective use of CRM...

  • CRM Executive Sales

    1 month ago


    mumbai, India HireBloc Full time

    OverviewThe CRM Executive (Sales) plays a crucial role in the sales team by managing the customer relationship management (CRM) system and ensuring its efficient utilization to enhance sales operations. This role is essential in driving customer engagement fostering strong customer relationships and improving sales productivity through effective use of CRM...

  • CRM Executive Sales

    4 weeks ago


    mumbai, India HireBloc Full time

    Overview The CRM Executive (Sales) plays a crucial role in the sales team by managing the customer relationship management (CRM) system and ensuring its efficient utilization to enhance sales operations. This role is essential in driving customer engagement fostering strong customer relationships and improving sales productivity through effective use of CRM...

  • CRM Executive

    2 weeks ago


    Mumbai, Maharashtra, India Healthindia Insurance TPA Services Pvt. Ltd. Full time

    Company Name - **HealthIndia Insurance TPA** Location - **Vidyavihar, Mumbai** Role - **CRM Executive** **Responsibilities**: - Handling Major Corporate Group. - Solving Customer/HR/Broker's queries related to claims and other issues. - Following up with Insurance Company for endorsement and getting the same updated in system. - Register claims in...

  • CRM Executive

    5 months ago


    Mumbai, Maharashtra, India Viva Composite Panel Pvt. Ltd Full time

    CRM Executive - Ho - Mumbai Job Loc - Times Squire - Near Marol Naka Metro Station Female preferred. Calling Job. ( English communication must) Exp. from call center. 1-5 year exp. JD: - Updating the leads in CRM post calling & also Biltrax Portal segregation to users as per region wise. ( Training will be provided. - Excel expertise (basic with...