Dispatch Executive

1 month ago


Thane, India Choco Le Full time

Training and onboarding of delivery boys in the team
- Manage scheduling, coordination and tracking of delivery boys shifts for the week.
- Ensuring delivery boys are completing their daily task of efficient response time, best practical job order assignments, tracking couriers, following up, and consistent communication.
- Plan dispatches and save cost per dispatches by finding alternate methods to delivering customers
- Ability to negotiate with Independent Contractors - Courier companies, Transporters servicing our client’s customers.
- Work diligently with Leadership, Operations Management, Sales, and other third-party organizations to oversee delivery operations and ensure all orders dispatches are achieved.
- Assist in all aspects of logistics operations as needed including driver communication/training, order dispatching/monitoring and serving as last line of defense for physical pick-up/delivery of customer shipments.

**Skills**:

- Comfortable assuming ownership of end-to-end delivery operations for key customers.
- Experience in Transportation/Logistics, Supply Chain Solutions preferred but not required.
- Ability to work as a team player in a dynamic, fast-paced environment that regularly requires shift in focus/job responsibilities week-to-week.
- Excellent written and oral communication/phone skills.
- Project management experience and/or customer relationship management experience preferred.
- Goal-driven and highly motivated.
- Proven analytical and problem-solving skills.
- Strong work ethic, attention to detail and organizational skills.
- Comfortable presenting information and responding to questions from executive leadership, employees, and customers.

Schedule:

- Day shift

Work Location: In person


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