Loan Servicing Supervisor

6 months ago

Bengaluru, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Corporate Centers are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.

**COMMERCIAL BANKING - LOAN AND AGENCY SERVICES DESCRIPTION - Deal set up, Servicing, Secondary Loan Trading Settlements**

**Team Leader
- Loan & Agency
- Wholesale Loan Operations**

The Team Lead is a key position within the Loans group. He/She is expected to deliver on the specific tasks and requirements. These tasks will include the following functions:

- Closely monitor the team on day to day basis to ensure all SLA’s are met and any exception are immediately escalated for resolution.
- Adherence to laid down QUALITY & QUANTITY SLA's.
- 100% compliance to process related policies, guidelines and controls.
- **Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.**:

- **Support the secondary trading desk with Tarde booking and settlements**:

- Escalates issues as required to the management.
- **Liaise with other departments within the bank (front office, middle office back office) as well as external contacts (Borrowers, other Banks, Trustees, etc)**:

- Ensure timely follow ups with the agent / customer for any missing notifications.
- Ensure all the funding with in the SLA are been completed the same day.
- Be the SME - be the first internal POC all Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required
- Be the first point of escalation for all Process related issues from internal/external customers.
- Should have an eye for detail to ensure all documents are processed and reviewed correctly.
- Responsible to perform peer QC checks for transactions processed
- Ability to identify changes to processes and procedures to improve productivity and efficiency
- Provide constructive process related feedback to line manager for the team members
- Drive adoption towards a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.
- Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours.
- Drive Process improvements and other initiatives.
- Ability to work under pressure and high volumes.

**Eligibility**:

- Bachelor's degree with a minimum of 5-7 years of relevant **loan servicing work preferably for syndicated loans** or experience in a back office/financial industry
- Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to loans operations
- Strong MS office and analytical skills
- Experience in process training a unit/individuals
- Strong risk & control mindset
- Knowledge of investment banking products including Loans
- Strong project management skills
- Open to shifts
- Strong communication skills

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health

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