Coordinator - IT Hardware

6 months ago


Kochi, India ALAN Technology LLC Full time

1. Customer’s and Sales team’s first point of contact in case of any technical issue with products/ services.

2. In case of any product related issue, contact the manufacturer or vendor and raise the RMA case.

3. In case of any service-related issue, contact the vendor and get the issue resolved.

4. Send service engineers pending calls report every morning.

5. Create tickets with Fortinet for resolving issues and mapping contracts.

6. Follow up on RMA with manufacturer and vendors.

7. Coordinating with logistics staff on customers RMA product pickup and delivery.

8. Send repair or service quotes to customers.

9. Create and update service engineers calls on Odoo daily.

10. Send service completion reports to customers.

11. Updating and sending the pending calls list to Technical Manager daily.

12. Prepare and send service report to MD on a weekly basis.

Qualifications:
Minimum 1 year experience as IT service coordinator/ BPO voice processes with IT background/ Customer service IT products etc

Excellent written and verbal communication skills (to deal with GCC clients)

Basic awareness of IT hardware products.

Ability to communicate effectively and timely manner.

**Salary**: Up to ₹40,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

**Speak with the employer**

+91 9744915490



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